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"An error occurred while restoring this iPhone"...  (-402620415)

30335 Views 24 Replies Latest reply: Jul 19, 2010 10:35 AM by dubulous RSS
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Adam Albright Level 1 Level 1 (85 points)
Currently Being Moderated
Jun 23, 2010 9:47 PM
When will I learn not to do upgrades while I'm traveling? Sigh...

I'm on the road, and without thinking, clicked "OK" to the upgrade this afternoon. After a while of downloading, backing up, and verifying, eventually things hit a snag with "An error occurred while restoring this iPhone (-402653091)". Restarted the phone, got the message "iTunes was interrupted while restoring", asked if I wanted to continue. That seemed promising, so I said "yes". However, now it continues to just say "An error occurred while restoring this iPhone (-402620415)".

My full back-up is still on my hard drive in ~/Library/iTunes/Mobile\ Backups, and I can do a restore to some "default" OS 4 install (in ~/Library/iTunes/iPhone Software Updates", but after doing the restore, I always still get the same error message when it's actually trying to restore the data.

Sometimes after this, the computer says it doesn't recognize the phone (once, it had to go through ATT activation? I got a message to wait a while during activation, and eventually a message that my iPhone was ready to use- but iTunes was asking whether I wanted to set it up as a new phone, or restore from a backup)

So, it looks like I can get it to a point where it can boot and probably send/receive calls, but my data is hosed, and I can't manage to make it restore from the backup that it made. Ideally I'd find a way to get around the error and restore, since I'm on the road and won't be back on the home computer for a bit. At this point, anything that lets it recognize my phone as an "instance" of my old phone would be good, though.

iPhone 3G, iOS 4, (or trying to use iOS 4, anyway; stuck between 3 and 4)
  • khowell Calculating status...
    I'm having the same problem on my iPhone 3G. I've downloaded the OS4 and I keep getting the -402620415 error. I am getting the iPhone 4 tomorrow, but given this problem I'm a little nervous. Are there any solutions running about?
    MacBook, iPhone 3G, Mac OS X (10.5.6)
  • UCFJess Calculating status...
    I am having the same issue, but I can't get past it. How can I get my phone to even turn on??
    Macbook, iPhone OS 3.0
  • UCFJess Level 1 Level 1 (0 points)
    I think the software was updated ok, I just can't get past the "iTunes was interrupted while restoring..."I either try to keep restoring and I continue to get that message, or if I cancel, iTunes will try to sync my phone but then I get an error about the connection. I tried to restore to original factory default and I got the same original error message. My phone perpetually displays the apple icon, sometimes with or without a progress bar that never progresses.... I can't get out of this stupid cycle!
    Macbook, iPhone OS 3.0
  • Paulskeldon Calculating status...
    This all happened to me here in the UK: stuck in the reboot cycle. It doesnt even show up in iTunes, crashes iTunes and when it does let iTunes work I get the interruption message and then same error message only with number -402653165

    I tried to get an iPhone 4 this morning (queued from 6am) but they stock so few that hardly anyone got them. I am really really ****** off with Apple: they should have properly tested iOS4 on 3Gs, should stock more 4s in the shops (you can't buy them online here til July) and I don't want to have to get another iPhone 3 with a contract because I want a 4 -- network operator won't help me, apple won't help me and I am now using a really old ***** Samsung phone that makes calls and sends texts... and I am still paying my monthly fee to O2 for my iPhone that iOS4 has rendered useless. I am sooo angry. Thanks for letting me vent!
    MacBook Pro, Mac OS X (10.6.4), Rapidly going off Apple, the new ******* Microsoft
  • Bashar42 Calculating status...
    I am having almost the exact same issue. Except my error code is (-402653165). Sometimes it also gives me the message that an "unknown error has occurred with 0xE8000065." The phone shows an Apple Icon, sometimes with a progress bar with only a small amount filled in. The phone keeps trying to connect to ITunes (WinXP keeps making the ding sound like a new device has been attached to the computer every time it does), but every time ITunes tries to connect and/or continue to restore it freezes ( listed as Not Responding in Task Manager) or gives me error messages and then a minute later the phone tries to connect again, and this cycle repeats itself over and over again.

    Getting very frustrated! I need the phone to stay in touch with people for work!

    I have WinXP SP3, this started happening after I upgraded to latest version of ITunes (without incident), and then tried to install iOS4.

    iOS 4
  • Bashar42 Level 1 Level 1 (0 points)
    The errors are related. My guess would be that the problem resides with ITunes 9.2. It won't recognize/connect with the phone (which before upgrading to 9.2 were recognized fine for months). As long as ITunes doesn't properly recognize/connect to the phone, we will be unable to restore our content from the backup. People in my situation have the added problem of not just losing all content, but also having a dead brick for a phone.
    iOS 4
  • CindyLynn Calculating status...
    Adam: I tried following what you said in regards to the solution and I can't figure out exactly what you are talking about? I am having the same exact problem you were having. Please help..

    Thank you
    Windows Vista
  • wolso1 Calculating status...
    This is exactly what happened to me- I downloaded iTunes 9.2,then downloaded Ios 4 but then it told me I had to restore my phone which I wasn't happy about but went ahead with. It gets almost to the end of restoring it and then comes up with error 21. Now my phone won't even turn on- just comes up with the apple logo. This is my third phone in two weeks since the last one was faulty. I'm going to the apple store on Monday but until then I have a completely useless phone!
    iPhone OS 3.1.3
  • zekro Calculating status...
    I have been having the exact same problem. I have searched all over the internet, tried everything Apple and other sites have been saying and nothing works. Ive used separate computers, separate accounts, cables, tried different ITunes versions, tried restoring it back to 3.2 and still get the 21 error.

    This is getting very I have no phone
    MacbookPro, Mac OS X (10.6.4), iPhone 3G
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