3 Replies Latest reply: Sep 11, 2010 3:36 AM by sialdouk
hottskay Level 1 Level 1
I'm trying to upgrade my Iphone 3g to the new software and have clicked upgrade in itunes and let then clicked download and install and let it do it for about 40 minutes and then after it "finishes" it comes up with an error message saying:
"There was a problem downloading the software for the iPhone the network connection timed out."
"Make sure your network settings are correct and your network connection is active or try again later"

Not sure what exactly this means and I have now done this 4 TIMES!!! I have full access and a good internet connection so I don't know what is going on and of corse Apple tech support is closed and I have two phones I need to update...someone help please
  • sialdouk Level 1 Level 1
    I'm having the same problem, I have tried to update my iPhone 4 now 5 times. Late last night and first thing this morning.

    Any tips to get it to install, I even tried download only, which it did but then when it went to install on the phone, it came up with another error :mad:
  • nick101 Level 5 Level 5
    I've seen 2 solutions to this:

    1. Check your antivirus - disable it for the download if you can
    2. Check you have the latest iTunes
  • sialdouk Level 1 Level 1
    Thanks Nick, I disabled my Kaspersky and it appears to be working now!