iTunes Store access causes "iTunes has Stopped working...Windows is check..

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iTunes Store access causes "iTunes has Stopped working...Windows is check..

When accessing iTunes Store from iTunes, which has worked well for several years, it stops half-way through progress bar and then I get the "iTunes has Stopped working...Windows is checking..."..then " A problem caused the program to stop working correctly. Windows will close the program and notify you..."

Probably not a related problem, but also, when synching with an iPhone that I recently reset, copying just 188 tracks in selected playlists to transfer to the iPhone, the copying stops and hangs after just a few tracks, so this is unsuccessful too.

Another iPhone worked a synch but fewer tracks to download!

I've uninstalled and re-installed iTunes 9.2 etc - doesn't fix problem. Any help please?

Dell Inspiron 530s, Windows Vista

Posted on Jun 24, 2010 6:54 AM

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Answer 1

tgodfrey

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Jun 24, 2010 4:14 PM in response to muzicman200

Same issue here after updating iPhone to 4.0. Not sure what that has to do with anything but hopefully, it's a clue.

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Answer 2

tgodfrey

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Jun 26, 2010 7:39 AM in response to muzicman200

This is crazy but I saw another post that suggested updating my ATI video drivers and it worked!

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Answer 3

Aug 11, 2010 1:56 AM in response to tgodfrey

Wow, that is crazy .... but it worked! Thanks for taking the time to post that up as I would never have even dreamed of thinking that the display drivers would stop iTunes working... that *****.

For any one else - this was Windows Vista on a Dell inspiron, went to Start menu-> Settings-> Control Panel-> Device Manager -> Display Adaptors -> right click on ATI Radeon (in my case) and then "Update driver software" and let windows search the web

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Answer 4

b noir

Level 9

72,324 points

Aug 11, 2010 4:28 AM in response to Dan Murray

🙂 Yep, it's primarily folks with Radeons that are getting caught by that one, Dan.

Apple released a new troubleshooting document on it a few days ago:

[iTunes for Windows: System restarts, blue screen, or quits unexpectedly when accessing iTunes Store|http://support.apple.com/kb/TS3441]

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Answer 5

Aug 15, 2010 10:31 AM in response to b noir

Guys, thanks for this...

Got a Dell Inspiron, had the same problem for weeks, did the full uninstall / install, no joy. Limited success finding a solution on any of the other threads / forums.

But this cracked it for me... well done and thanks again.

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Answer 6

Superzak

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Nov 3, 2010 6:23 AM in response to muzicman200

Fantastic! This problem has been driving me mad for weeks - all I can say is a very big thank you!

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Answer 7

Dec 29, 2010 2:05 AM in response to Dan Murray

You are my hero. If you're old enough to drink, consider yourself presented with a cyber bottle of champagne. I have been trying for 4 months, been on all the blogs, support, every week since August.

Thank you thank you thank you.

Is it possible to have the original question changed to problem solved?

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Answer 8

Dec 29, 2010 1:29 PM in response to Dan Murray

would these same steps work for windows XP. thanks

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