Audio Issues in Facetime & Video Recording

1) Press and Hold the Home and Wake Sleep buttons until the Apple Logo appears.

2) If that doesn't work, try a reset, To reset go to Settings, General, Reset, Reset.

3) If neither of the above work, you can try a restore from itunes.

If that doesn't work, take it to an apple store for the expert.

Having the same issue, and I can confirm the problems with the same apps: Facetime and Video Recording.

I can report I'm having these issues as well, even after a restore as a new device. It's extra strange as my voice memo app works beautifully, doesn't this app really on the same HW?

Yep, exact same issue. I've tried it all too.

I get no audio on FaceTime or video recording. I even did a clean install and that didn't work. I messed around with a bunch of setting and everything I could think of. It's just weird cause the mic works-just not in video recording or FaceTime.

I would bet if you plugged in your headphones...you would get sound.....I have the same exact problem as those here and I am currently on hold with support. In the meantime I just tried the headphones and was able to record audio/video and do facetime calls. May be a decent work around until you can get your phone replaced. 😟

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I've got the same issue, except my audio works fine with the video recorder. People can hear me fine over FaceTime, but I get no audio. Headphones did not fix it for me. Hope we figure it out soon!

There are a few of us with this same issue. I go in tomorrow for an appointment for them to handle it (most likely to tell me I need a new phone which will be available X-days from now.)

Here's the other thread on this subject:
http://discussions.apple.com/thread.jspa?messageID=11745686

Do we have a mix of mac and windows users here...just out of curiosity....I am on the phone with apple and of course they want to walk you through the normal troubleshooting. Sounds hardware to me but what baffles me is that all the other apps work such as phone, voice memo....do these apps capture audio in the same manner. If so, that sounds like a software issue to me.....?????

For the record.......I'm having the same problem. No sound with video recording or face time. Mic works for everything else just not video recording or face time. Taking phone back tomorrow.

I'm having the exact same problem. Nothing but hiss when video is recorded.. you can hear the actual audio far in the background.

All this money, waiting and anticipation.. I can't believe this defect!!

Stacy

Yep, same here. I've tried messing with everything I can think of to get audio to appear, even did a restore, nothing. Funny thing is recording audio works fine in all 3rd party video recording apps I've tried (Qik) and most sound recording apps I've got. Its just Facetime and the video mode within the Camera app. This kinda feels like a software issue. Hopefully a fix is on the way, this is bad PR for core features of iOS4.

Same issue here. I didn't call Apple support but rather just made a reservation at my local Genius bar. The guy played with it for a minute, did a test vid and confirmed my issue, apologized for the defect and gave me a new phone. 15 minute ordeal, tops!

He said mine was the first he'd seen with this issue, but that they already had the defect listed in their system. Oddly enough, he told me it isn't a recording issue but a playback issue. Not sure what that means but I have a new phone with no issues now.

Sidebar, I looked over the new phone when he handed it to me to be sure it didn't have any other issues, and tried to replicate the signal drop thing. He said it wouldn't work at any Apple store because they all are running AT&T Microcells to boost the signal.

Any other resolutions to this other than taking the phone back. I am having the same issues as well.

I was right there with you. I posted early on in this thread and was working with tech support on the phone. We worked for a few days and it was like I was having to do too much work on my end. Nothing was working and they were so busy. Someone else posted that they took theirs back and it was an easy swap. I had already made an appointment at the apple store as a backup so I decided to drive the 50 miles. It was so easy....the guy really did not care too much about me working with support. He just tried a restore and was able to repeat the issue. Not saying that all stores are like that but I have had very good results with other apple products and getting support at the genius bar. Good luck...but you may be waiting a while. Seems that the hot topic for them is really the "reception" issue.

It doesn't make sense that the speaker works when "Speaker phone" is on, but does not work, when facetime is working. I tried it with the video camera as well and the speaker worked. It has to be a setting or a glitch or something easy, everything else is working fine.