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4915 Views 5 Replies Latest reply: Sep 26, 2010 9:25 AM by yimengrushi
Currently Being ModeratedAug 1, 2010 1:00 PM (in response to Jimmy Moore)I have the same problem, but this is not only associated to HP printers, there is a BIG problem with the drivers that control the INTEL 5 series/3400 chipset family USB 3B36 and 3B3B
SOMEONE AT APPLE PLEASE DO SOMETHING to address this driver issue NOW!!MacBook Pro i7
Currently Being ModeratedAug 4, 2010 9:41 PM (in response to Raimundo6)i have an i7 15" macbook pro with windows 7 installed bootcamp, and yes, it definitely has to do with these 2 drivers:
"Intel(R) 5 Series/3400 Series Chipset Family USB Universal Host Controller - 3B36"
"Intel(R) 5 Series/3400 Series Chipset Family USB Universal Host Controller - 3B3B"
Now, to all apple support people, these drivers when you are in windows 7 appear to be just fine, but go to control panel, devices and printers, and there you will see the computer icon has an exclamation yellow mark, here lies the problem and would highly appreciate Apple taking care of this as the USB when trying to use my printer does not work.
Thanks youMacbook pro 15', Mac OS X (10.5.1)
Currently Being ModeratedSep 25, 2010 12:33 PM (in response to Raimundo6)I have the same problem with the error message - someone please help.MacBook Pro i7, Mac OS X (10.6.4), Have a Partition with Windows 7 Ultimate
Currently Being ModeratedSep 25, 2010 1:30 PM (in response to Monty Pandey)If someone would try the directions on my post at http://discussions.apple.com/thread.jspa?messageID=12310773&tstart=0#12310773 I think it might help you.
It's a long post and a little hard to read, but I tried to give directions to work around the problem. The idea is to get the USB port enumeration functioning, and it is messed up by what I believe are two "ghost: host controllers that refuse to go away.
Yes, it will probably take an Apple firmware fix to correct the problem permanently, but the workaround fixes USB ports so that fussy hardware/software (like some HP printers) should work. It cured my problem with VMware software, and I am curious to see if it works for USB printers too. Might not, but it's easy to try and worth a shot.Macbook Pro 17" i7, VMware Fusion, Win7
Currently Being ModeratedSep 26, 2010 9:25 AM (in response to Jimmy Moore)WOW!!
THANKS GOD THAT FINALLY SOMEONE REALLY FIND THE WAY!
Pay attention to the reply of "Jonah in Whale "
and I paste it here:
Here’s something I discovered that might help this issue. It appears that the HP driver installation package is using a utility named usbready.exe that is failing a USB check. This program is from 1998! Yikes! So it's probably not able to recognize the new design of the latest Macs. A potential workaround is to eliminate this program by using the following steps:
1) Run the HP installation package executable (i.e. OJP8500vA909full_12en.exe)
2) When asked to choose the extract directory, make a note of where it is installed. Easiest way would be to tell it to extract to a folder named HP on the Desktop.
3) Navigate to the extracted installation folder (using Desktop\HP in this example)
4) Go to the "Setup" subdirectory (Desktop\HP\Setup)
5) Move, delete or rename the Intel USB System Check utility (usbready.exe)
6) Double click the Setup executable in the main extraction folder (Desktop\HP\Setup.exe)
This should allow the installation to work completely.
I hope this helps.
AND ALSO WE WANT APPLE TO MAKE A FIRMWARE FIXimac mc509, Mac OS X (10.6.4)