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Dissappointed in the "toughness" of the iphone 4 screen.

I had the original iphone and iphone 3gs, both had been dropped multiple times with not as much as a scratch on them. I got my iphone 4 today and within 1 hour it slipped out of my pocket (30 incches from the ground) and fell to the hardwood floor. I picked it up to check it and there is a crack in the back glass from one side to the other. I thought this new screen was suppose to be extra tough? I guess not, 1st hour 1st drop and the screen is already cracked. I called apple to see about warranty....their reply...no we dont cover accidents, you will have to pay $199.99 to have it fixed. I think this is outrageous seeing as how they talked the toughness of the glass up. I feel like the screen should be able to take more than a 30 inch fall to a hardwood floor. I feel like apple should warranty my phone seeing as how they claimed the screen was so tough.

Iphone 4, iOS 4

Posted on Jun 24, 2010 3:20 PM

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59 replies

Jun 24, 2010 3:26 PM in response to kevin3494

This has been the case with every iphone. I don't agree with it and they should offer a one time replacement within warranty.

Accidents happen - they aren't very lenient when it comes to it.

My iphone crapped out from moisture from my body heat and where I was working (I'm in construction) so I went in and they saw the white tabs turn red and refused me and said it fell into water.

I argued saying it didn't and there is no water within the phone. Didn't budge, had to pay $200 for a replacement.

Jun 24, 2010 3:32 PM in response to kevin3494

The Apple warranty FAQ includes:

4. What type of damages are not covered by my warranty?
Apple's Limited Warranty for iPhone excludes coverage for damage resulting from accident, disassembly, unauthorized service and unauthorized modifications. Please review the warranty for further details.

I would guess that dropping your iPhone from 30 inches onto a hardwood floor would be seen as damage resulting from accident.

Jun 24, 2010 4:20 PM in response to kevin3494

I am quite aware of the warranty info and what it covers as i have spoken to them on the phone twice now. Phones get dropped, it happens, like i said i dropped both of my old iphones without so much as a scratch on them. My complaint is that the new phone was suppose to have a super tough screen...obviously that isnt true if it cracked after one drop where my others lasted over periods of 2 years with multiple drops on all sorts of materials with nothing happening to them. Also i think the warranty should cover accidental damage, but maybe only once seeing as there is no insurance available for the iphones.

Jun 24, 2010 4:32 PM in response to kevin3494

And that is precisely why I didn't bother with that AppleCare nonsense. They don't cover accidents and any defects you have with the hardware are likely to appear very shortly after purchase and you are covered for the first year by law.

AppleCare seems like a big waste of time to me. You would be better off claiming through your house and contents insurance or through your bank if they offer such a service. This assumes of course that you had that item covered before you dropped it, which doesn't sound likely.

Jun 24, 2010 4:42 PM in response to kevin3494

I think the message is clear - if you want to avoid the glass cracking you should dress it with a case.

The corners are the weak points so a bumper should be sufficient. Also the glass has been confirmed unofficially of course as Gorilla Glass, so it's certainly stronger than some of Apple's competitors screens.

Sorry to hear about your iPhone though.

Jun 24, 2010 4:43 PM in response to VPD72

VPD72 wrote:
This has been the case with every iphone. I don't agree with it and they should offer a one time replacement within warranty.


I wonder how much that would add to the price we'd all pay for the phone?

Perhaps better would be to offer an optional insurance policy for those who want it. Since I've not damaged an iPhone in 3 years I'd rather be self insured as we all are now.

Phil

Jun 24, 2010 4:48 PM in response to Faethor

Faethor wrote:
AppleCare seems like a big waste of time to me.


I've not needed it with any iPhone to date, but it sure bailed me out when my first MacBook failed twice after the first year. They replaced the DVD drive and the main logic board -- and for good measure the top case (keyboard and surround) so it looked like a new computer. Quick turnaround, too.

Phil

Jun 24, 2010 4:56 PM in response to w7ox

I think for their computers it may be a good idea. We bought a few of those 27" iMacs and those things get really, really hot at the back. There doesn't seem to be a fan of any kind to exhaust the hot air that I could discern. I see those breaking very shortly due to excessive heat. In that case another years warranty would be useful.

But on a phone?

Dissappointed in the "toughness" of the iphone 4 screen.

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