10 Replies Latest reply: Jan 18, 2011 2:30 AM by BritExpatinOz
Denson99 Level 1 Level 1 (0 points)
I got kind of nervous for a second, my iPad had completely stop working. I was using it one second then put it in sleep mode while I did something else. I came back ten minutes later and tried to turn the iPad on and it did nothing, completely black screen. I tried to plug it into the adapter and to my laptop, but it did nothing. Finally, I had to do the reset which is holding the power button and the home button at the same time for about 10 seconds. It came back on and luckly my info was still on it.

Just wanted to give everyone a heads up, just in case it happens to you.
  • mmaghraby Level 1 Level 1 (0 points)
    Thanks a lot. You have saved my day. I had the same problem and your solution worked brilliantly.
  • gwynna Level 1 Level 1 (0 points)
    Cheers for this- just managed to get mine restarted after a rather panicky 1/2 hr wondering what was wrong. Should have realized to do this after all the trouble I've had with iPods over the years!
  • Ebony3 Level 1 Level 1 (0 points)
    Thanks a million for your advice. My iPad suddenly stopped working while I was using it, and I couldn't figure out what the problem was. Your advice worked like a charm.
  • cdttoo Level 1 Level 1 (0 points)
    Does anyone know why this is happening? I was sitting in a meeting with the CEO taking notes using one of the apps and it just quit. Shut down. Dare I say "reflective black screen of death?"
  • Michael Morgan1 Level 7 Level 7 (23,825 points)
    My first suspect would be the app in use and what you were doing at the time of the freeze. Fwiw, it's never happened to me, never happened to most others, but happens on a semi-regular basis to a small, select few.
  • cdttoo Level 1 Level 1 (0 points)
    I agree with your comment, but I have never had to hold the power button and home button simultaneously before when that happened. It was just restart the app. I suppose if enough people begin to experience the problem a root cause can be identified. Thanks for your comments.
  • annayura Level 1 Level 1 (0 points)
    Thanks for your advice. I have the same problem. I was using youtube when suddenly my Ipad just stopped working. Its strange that so many people have the same problem, maybe we need some update or something?
  • rickdude Level 1 Level 1 (5 points)
    Ever since the iOS 4 update, I find that my 8 iPads all suffer from app crashes from time to time, and sometimes things go beyond just one app, and I can't launch anything without it immediately crashing. The technique I have been using is to hold the power switch for a few seconds to turn the power off completely. Then after a few seconds I press the power switch again to turn it back on. During that process, the iPad seems to be carrying out some kind of repair process, because that has always done the trick.

    I'd never heard of the home/power combined extended hold trick (though I often use the quick push to take a screenshot) but I've just tried it out. It looks exactly the same at first, but it seems to take a lot longer to restart, i.e. the Apple logo remains on the screen rather longer. Maybe it's doing a more thorough repair routine. Is there any official word from Apple on this, or does anyone know what these different routines are actually doing?
  • Michael Morgan1 Level 7 Level 7 (23,825 points)
    rickdude wrote:
    ........

    I'd never heard of the home/power combined extended hold trick (though I often use the quick push to take a screenshot) but I've just tried it out. It looks exactly the same at first, but it seems to take a lot longer to restart, i.e. the Apple logo remains on the screen rather longer. Maybe it's doing a more thorough repair routine. Is there any official word from Apple on this, or does anyone know what these different routines are actually doing?


    All of these, and more, are covered in Tips & Troubleshooting section of your User's Guide which, in the new version, comes at p. 170. They are also described and discussed in numerous KB articles.

    ( KB = Knowledge Base )
  • BritExpatinOz Level 1 Level 1 (0 points)
    Thanks very much for the tip....stopped panicking when I read it. Will now read the ipad user manual!