My Ear keeps hitting the Mute button.

Have had all four Iphones and yet to have an issue with any of them. My contacts got messed up once when I joined Mobileme but that was because I had duplicates of everyone and figured it out pretty quickly. I haven't had an issue with muting calls and that ***** you have. I used mine all day since 4 am for work with no issues of dropping calls or anything. My batter was still above 50% today at 3 pm after almost 11 hours of using it. I am so stoked for this phone and even happier I got a case on it tonight.
Good luck and hope you get your issue solved.

The screen should be made inactive by the proximity sensors when you are on a call so you cannot use any of the on-screen buttons. There have been other reports of the prox sensor not working properly.

Other stuff is probably unrelated. I restored mine from my 3GS backup and all is normal.

Phil

Iakona wrote:
My contacts got messed up once when I joined Mobileme but that was because I had duplicates of everyone and figured it out pretty quickly.

Same here: That was quite a surprise!

Phil

Several people have reported the problem with the proximity sensor. The suggested fix is to go to Settings ->General ->Reset ->Reset All. You'll have to re-enter you wi-fi password to reconnect, and redo your settings (wallpaper, ringtones, etc.), but it should fix the problem.

As for the issue of scrambled contact info, I suggest you re-sync to your computer. If that doesn't work, try restoring the phone to factory settings and then sync again. For some reason, many fresh-out-of-the-factory iPhones have settings issues, and a simple restore solves 'em. Unfortunately, many of us are loathe to do it as we don't want to take the time to put all of our stuff back on the phone. But it does save a lot of hassles!

http://discussions.apple.com/thread.jspa?threadID=2475509

Lots of people have this problem. Please acknowledge it Apple!

This worked perfectly, thank you!!! the phone is now perfect, and I have yet to drop a call. My only issue was the mute button and my ear.

I am having exactly the same problem - EVERY call - people cant hear me, and I when I check the phone is on MUTE - this NEVER happend with my iphone, iphone 3g or my Iphone 3gs.

Apple - this needs to be fixed. The proximity sensor is overly sensitive, it needs to allow for some movement away from the face while talking without activating the screen.

"Lots of people have this problem. Please acknowledge it Apple!"

Steve Jobs did acknowledge it in his press conference and said that a fix would be in the next software update.

Same problem here.

Also, I have a new problem I did not see here. When I answer a call, I am getting a loud reverberating noise - almost like stutter dial on a land line. What is strange is the caller on the other end does not hear it. Yet I cannot hear the other person and feel I have to yell at them to to call my house or work numbers.

Yesterday for the first time, I ended a call with that problem and the noise continued and went to speaker and I had to literally shut off the phone.

It was bizarre. I know it is not where I am located at the time I get a call, because this has occurred no matter where I am.

Insurance for this phone at $11.99 a month plus an additional $200 deductible of it has to be replaced is cost prohibitive.

This phone, while the ease of use is phenomenal, is just plain not worth it.

going back today - thank god this happened within the first 30 days!

I have this problem too. I had tons of issues with the first iphone 4 and they replaced it without any problem but I still have the mute issue even after re-setting. My friends get so angry because it usually drops the call after muting. I hope there is a fix because I'm addicted.

Do you have unusually big ears?

gdmoose wrote:
I have this problem too. I had tons of issues with the first iphone 4 and they replaced it without any problem but I still have the mute issue even after re-setting. My friends get so angry because it usually drops the call after muting. I hope there is a fix because I'm addicted.

Have you updated to 4.01? I had the problem with the proximity sensor on my own device until I updated. Now the sensor works fine.

Dave

I just tried a number of suggested fixes including going to Settings ->General ->Reset ->Reset All but I am still have the problem of accidentally setting people on mute via my ear. I am a first time iPhone user and I predominantly use this for business purposes. Customers can understand an occasional dropped call due to poor reception but when I put the same customer on mute 2-3 times in one week, its not acceptable and quite frustrating. I need a fix or this phone will need to go back very soon.

TRY THIS:

In no way do I advocate this as a "fix" but it may help people from interrupting their phone calls (not sure yet - not fully tested myself).......Try pressing the "home" button right after you answer or make a call. This way, you return to the home page but none of the end call, mute buttons are accessable to your ear. Your ear can still start other applications (browser opens, calendar etc) but it hopefully will not interrupt the call or put it on mute. I am going to try this myself but please let me know if others find it helps (again this is not an acceptable fix but it may be a stop gap until Apple fixes the problem, which it absolutely must do quickly).

I had this problem Also, I kept hitting mute and end call. I was dropping at least 50 % of all calls. So after three weeks I called Apple and made an appointment at Genius bar. When I went down they ran a test that showed my phone dropped no calls and they then replaced my phone with another Iphone 4. That was two weeks ago and I have not had a single dropped call or any more problems with the sensor. They said as soon as I got there they were going to replace it even before running tests. So I think they are aware of this. I have no problems at all with this phone. Just replace it you'll be good.