Can't login to Time Capsules from Windows

Hey, Folks...

Been pulling my hair out for a few days with this.

Have two TCs (both dual band, etc.), one 500GB and one 1TB--both with latest firmware. Also have latest Airport utilities/etc.

Long story short, I was finally able to setup both on my XP SP3 machine. Network includes mix of XP SP2, XP SP3, Win 7 Pro, Vista, 10.5.2, and 10.4.11.

Both TCs are showing green on all OSs, IPs are okay and without conflicts.

Both Macs can login and access/mount the TCs without incident.

NONE of the Windows machines can access the TCs. Airport Utils in the Windows machines, however, 'see' them and show them as green.

Every time I try to login to them from any flavor of Windows, however, I get invalid login info or 'make sure NetBIOS is loaded' errors.

To get to this point has taken days.

What caused the problem originally? I was using a 500GB TC that fried. That seems to be when it all started. Previously, I'd been using the old TC for more than a couple of years and accessing them just fine from all of these machines. The current 500GB TC is either a new or refurb'd unit from Apple since the original was on the secret serial number list for extended replacement. With the known heat issues of the first gen, I was very lucky to have made it well over two years. I wanted to expand my backup, storage, and media streaming capabilities and thus added a new 1TB unit.

Now, with both 'new' units, they're completely worthless with any flavor or Windows.

I've been Googling all along and following threads and suggestions. It's ridiculous at this point.

Passwords are the same for both TCs. Names for each are well under 10 characters, and the 'disk names' are set to match within the Airport Utils.

Could someone suggest where I go from here?

I've also tried mounting the TCs via the Windows Workgroup--and I have no idea what the heck WINS is. This didn't work, even using the .local names for the TCs.

Since both are showing green in everything and are working okay with my Macs, I would think this is an Apple software or firmware problem. Or, maybe there are conflicting remnants of something prior? I had a similar problem with the old TC at one point because I'd upgraded firmware. If it's a firmware issue, how can I revert to previous firmware that I don't have?

This really isn't impressive, Apple.

Oh. I'm NOT using either of the culprit TCs as routers--they're set to join my wireless network. (Last time--just when the TCs were intro'd--I called Apple Tech Support re: problems with the old TC, they told me they don't support it on Windows UNLESS you're using it as a router!! I hope this has since changed??!!)

ANY suggestions, directions, links to related threads, etc., would be enormously appreciated.

Many, Windows 7, Have multiple flavors of Windows and OS X

Posted on Jun 25, 2010 4:27 PM

Reply
9 replies

Jun 26, 2010 1:28 PM in response to LazloB

Hello LazloB. Welcome to the Apple Discussions!

I had experienced basically the same thing only that in my case I was attempting to access a USB drive attached to my 802.11n AirPort Extreme Base Station (AEBSn) via Windows 7.

The solution, for me, was to make sure that I set both the AEBSn and my PC to the same Workgroup name ... in my case, keeping it simple, I named it WORKGROUP.

Once I had done this, I have yet to have any issues either accessing the drive of copying/moving files to/from the drive from my Win7 box.

For the AirPort or Time Capsule, you would use the AirPort Utility to set this. (ref: AirPort Utility > Select the AirPort or TC > Manual Setup > Disks > File Sharing > Workgroup:)

Jun 26, 2010 3:06 PM in response to Tesserax

Hey, Tesserax...thanks for your response!

No, it didn't work.

I followed your direction and used HomeGroup instead, since I think that's what the group is called.

It DID change something, in that the login box didn't go "Not Responding" this time before an error. It cranked away for awhile, resulting in the error message...

+Unknown user, incorrect password, or login is disabled. Please retype the login information or contact the disks's administrator (64).+

To my knowledge, that's all setup and allowed, but.......?

Also, on my main Win7 box, I changed the WINS setting for my wireless network (IPV6) to enable NetBIOS over TCP/IP. Also added both IPs for the time capsules in that same section. None of this has worked. Still get the above message.

Lastly, I ran a port scan on the Win7 box, and neither of the TCs IPs are showing up in that list. Should they be? If so, how to I determine what port to assign to the TCs, and where do I set that?

Thanks again for your help!

Jun 26, 2010 9:07 PM in response to LazloB

Unknown user, incorrect password, or login is disabled. Please retype the login information or contact the disks's administrator (64).


There are a number of posts related to copying issues between Windows 7 and AirPort Disks. Two potential solutions being forwarded are: 1) Changing the LAN Manager authentication level, and/or 2) Disabling the Windows Search feature.

To change the LAN Manager authentication level:
o From the Vista desktop, click Start
o Search for: security
o Click 'Local Security Policy'
o Goto Local Policies > Security Options
o Under Policy, double-click 'Network security: LAN Manager authentication level'
o Change level to: Send LM & NTLM responses
o Under Policy, double-click 'Network security: Minimum session security for NTLM SSP based (including RPC) clients'
o De-select 'Require 128-bit encryption'
o Click OK

To disable Windows Search:
o Start > Control Panel > Programs > Programs & Features
o On the right-hand side, click "Turn Windows features on/off"
o Scroll down, and de-select "Windows Search".
o Press OK, close all windows and restart.

Jun 27, 2010 7:02 AM in response to Tesserax

Thanks again for your response.

Also tried those previously, as well as disabling Win 7's indexing service.

Tee other error message is...

+Could not connect to the disk. Make sure NetBIOS is enabled and try again. (53)+

Also tried rec's mentioned over on...

http://discussions.apple.com/message.jspa?messageID=7504755#7504755

Also tried name changing, no spaces, matching 'disk' names to TC name, etc as shown over on...

http://discussions.apple.com/message.jspa?messageID=7523929

So, far. no Good. Same thing. It's not budging.

Jul 2, 2010 11:05 PM in response to Tesserax

Well, this was pretty much a worthless, painful experience; none of the suggestions/directions solved the problem. At this point, maybe 1 of the two TCs pops up in windows...with a different IP that's showing in TC/AP utility. Maybe I can login, maybe not. usually the latter. App hangs during login (in the rare instance that Win even sees one of the TCs)...and I end up with 'make sure NetBIOS is enabled.' Yes, I've looked up that, too...and the 'fixes' didn't work.

Even setting up one of the TC's as a router didn't solve the problem across the board, and not all PCs can even connect to the 'net via the TC's router.

This a mess, about which Apple should be genuinely ashamed.

What's next? Apple Tech Support? As they have done with the couple of calls I've made to them, they'll accept no responsibility and arrogantly pull the Shaggy Defense and say "It wasn't me. Call Ms." That's not fabricated; it's happened. I really don't know why I bother supporting Apple at all.

Tesserax...can you at least recommend a specific person at Apple Tech who might be reasonable and help a Windows user whose invested (wasted?) many thousands of dollars on Apple hardware including two Macs, three iPods, two time capsules, AppleTV, and logged several thousand more spent in iTunes?

Worst part is that Apple now has me locked in. With that much invested, I can't go back. Thanks so much, Apple.

Message was edited by: LazloB

Message was edited by: LazloB

Message was edited by: LazloB

Message was edited by: LazloB

Jul 3, 2010 11:39 AM in response to LazloB

Tesserax...can you at least recommend a specific person at Apple Tech who might be reasonable and help a Windows user whose invested (wasted?) many thousands of dollars on Apple hardware including two Macs, three iPods, two time capsules, AppleTV, and logged several thousand more spent in iTunes?


Like you, I am an end user of Apple (as well as numerous other vendor) products. My home environment is such that I need to be able to support mixed OS clients (WinXP, Win7, Ubuntu, & OS X). I also experience the same types of frustration that occurs when you do need to work in these types of mixed environments ... so you're definitely not alone.

The issue with accessing an AirPort disk from Windows 7 has a lot of dialog going on around the web in a number of discussion & support boards. They seem to center around the version level of SMB protocol implemented for file sharing ... at least that is what I have been led to believe.

As mentioned earlier, there are a few "fixes" floating around, but I have not seen any mention them as "permanent." I guess I have been lucky as after the changes I made I have not had any problems accessing files from any of my Windows or Linux clients using SMB.

I'm sorry that this has not been a positive experience for you ... and, unfortunately, I do not have a "specific person at Apple Tech" to offer. I would suggest that you give Apple another try. Also, it may be possible that someone else in this Discussions area, that have worked through and solved the problem, can chime in with what they did. I'm sure we'd all benefit.

Jul 7, 2010 3:42 PM in response to LazloB

I finally solved it! I tried all the solutions like: change the name of timecapsule to a smaller one,i checked de WORKGROUP thing, i tried GUEST acess, reset the tc, restar the computer EVERYTHING until i found out that time caspule DOES NOT SUPPORT a specific type of protocol and you have to change it in windows local security policy. But, for those who have a version of windows 7 that is not ULTIMATE or ENTERPRISE the local security policy is not available so we have to change it manually through these steps. And YES, it IS A PERMANENT FIX.

READ THE STEPS BELOW AND SET THE VALUE TO 1!

By default vista home edition doesn’t have group policy edition i.e gpedit.msc.If you want to use group policy edition in vista home edition follow this procedure.
Go to start—>Run—>Type regedit click ok
Now you need to navigate the following key from left pane
HKEY LOCALMACHINE\SYSTEM\CurrentControlSet\Contro l\Lsa
Create the following DWORD value (if it doesn’t exist):
LmCompatibilityLevel
and set it to:
0 – Clients use LM and NTLM authentication, but they never use NTLMv2 session security. Domain controllers accept LM, NTLM, and NTLMv2 authentication.
1 – Clients use LM and NTLM authentication, and they use NTLMv2 session security if the server supports it. Domain controllers accept LM, NTLM, and NTLMv2 authentication.
2 – Clients use only NTLM authentication, and they use NTLMv2 session security if the server supports it. Domain controller accepts LM, NTLM, and NTLMv2 authentication.
3 – Clients use only NTLMv2 authentication, and they use NTLMv2 session security if the server supports it. Domain controllers accept LM, NTLM, and NTLMv2 authentication.
4 – Clients use only NTLMv2 authentication, and they use NTLMv2 session security if the server supports it. Domain controller refuses LM authentication responses, but it accepts NTLM and NTLMv2.
5 – Clients use only NTLMv2 authentication, and they use NTLMv2 session security if the server supports it. Domain controller refuses LM and NTLM authentication responses, but it accepts NTLMv2.

I found this solution at
http://www.windowsreference.com/windows-vista/how-to-get-group-policy-editor-in- vista-home-edition/

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Can't login to Time Capsules from Windows

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