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  • Rainmaker1 Level 1 Level 1

    Same problem here and now resolved. Thank you. Apple should be reading this thread...

  • Weavermt Level 1 Level 1

    Tried the home button+power button hard-reset, didn't work.

    Tried the plug in, hold home button, unplug while holding button- method, didn't work.


    Phone is about 1 year old...noticed huge spike in battery drain over past week, plugged in last night (60% battery), was dead this morning.


  • Shaari Level 1 Level 1

    Hi Rich,

    I've the same here, have managed to restart your iPhone yet and how?



  • Pranay Bhagat Level 1 Level 1



    I was having the same problem.I was travelling & listening to music, playing games on my iphone 4 which i buyed last week when i reached home i found it was dead, it was not getting started nor it was getting charged.


    I called the apple support team & they asked me to do a hard reset by pressing the power & home button together.

    it definetly solved the problem but Apple should do something for this issue.


    Does anyone here know more about this problem, as why & how this problem occurs.I asked the Apple Support Team & they told me it's a software issue which is caused when multiple software's are played in the device.But i was not satisfied with the reply.

  • Nishith267 Level 1 Level 1

    Hello Support,


    I also got hit with this bug. Eventually, had to reset (pressing the power & home button together) resolved. But this is very disappointing that this issue has not been fixed for more than 2 years...


    Come folks, get this fixed and send us an update at the earliest.



  • Mal15 Level 1 Level 1

    Just got hit with this.


    Sat with iPhone plugged into computer going through music on iTunes , battery charged to 100% - went to check my phone had copied the music ok and it was just dead, no sign of life at all.


    Now it won't charge, switch on, or hard reset!!!!!!


    Only thing left is to wait and see if the battery drains and then see if it'll charge from scratch!


    Any other suggestions welcome!

  • hoophd Level 1 Level 1

    If your phone is like mine with the home button exposed, sometimes the home button stops working due to residue... try cleaning it off with an alcohol wipe and then do the hard reset again.

  • Andy985 Level 1 Level 1

    I'm signing in just to thank the users of this forum. My iPhone 5 died as well and the hard reset restored it. I wasn't aware of this (I was looking for a hole to insert a paper clip like in the old days) but your advice saved me much aggravation. Thanks again

  • OvertonG Level 1 Level 1

    Hey guys my iphone 4 has also went dead but my power button is broke so I cant manually reset it. Are there any other options??

  • lkbrannigan Level 1 Level 1

    you legend. :-)

  • Tobin Smith Level 1 Level 1

    Add my thanks to this thread. Just got a new iPhone 4s (yes new, it was free unlike the 5c and 5s). 4 days in it's just dead. I was in disbelief. Thanks for the hard reset advice.  Although I think this issue is a bizarre one to have for a brand new phone.

  • MayaMartinez Level 1 Level 1

    Hello Canadoc -


    Can you help me?  I have an iPhone 4 and I tried your suggestion of holding down the Power and Home key simultaneously; however, all I get is the Apple logo.  How do I get it to come back on completely?  Thank you!  It is running the latest OS too.

  • Dan Marly Level 1 Level 1

    3 years later, and your advice is still the most useful, thanks

  • sneska Level 1 Level 1

    my phone froze on a black screen, the battery was 100% charged the sleep button is broken so i cannot restart it in the simplest way

    my computer is not recognizing the phone so i don't know how to restart it


    help please

  • CArol_lo Level 1 Level 1

    Wow didn't think it would work. Bt it did on my iPhone 4