8 Replies Latest reply: Jun 28, 2010 3:18 AM by wjosten
shay3534 Level 1 Level 1 (0 points)
Hi,
I hope you can help me. I synced my new iPhone with a machine in Ireland when home on leave recently. Now I am back in Afghanistan at work and will not be home again for several months. Having changed my password I cannot remember it so the phone is now disabled. Is there any way I can get someone at home to take some sort of backup of the synchronized file or of iTunes itself and mail it to me here so that I can restore my iphone from my work computer?

Thanks much in advance...
  • wjosten Level 10 Level 10 (93,750 points)
    Is there any way I can get someone at home to take some sort of backup of the synchronized file or of iTunes itself and mail it to me here so that I can restore my iphone from my work computer?


    I'm assuming you're talking about the passcode lock, correct? If so, even if you got someone to copy your phone's backup to a thumb drive and mail such to you, you will still have to restore your phone as a new device and not from backup to remove the passcode. You can only restore from backup ON THE LAST COMPUTER THE PHONE WAS SYNCED WITH to remove the passcode, if you cannot remember such. Since you can't do that, your only choice is to restore as new.
  • shay3534 Level 1 Level 1 (0 points)
    Thanks for the prompt response. Yes the passcode lock... restoring as a new device is fine with me but what steps do I need to perform to get this done? (iTunes on my work laptop tells me it cannot access the iPhone because of the passcode so I'm in a bit of a loop) Do I copy one file or the complete iTunes folder from my home machine (my son can do this and allow me to ftp from there)

    thanks again...
  • wjosten Level 10 Level 10 (93,750 points)
    With your phone connected, itunes running, right click the phone in the device pane & select "restore". You will only be able to restore as new.
  • shay3534 Level 1 Level 1 (0 points)
    When I connect the phone to my work machine I get a dialog box which says "iTunes could not connect to the iPhone "Shay's iPhone" because it is locked with a passcode. You must enter your passcode on the iPhone before it can be used with iTunes". Options are to 'Try again' or 'Cancel'. When I click on 'Cancel' nothing appears in the left pane of the iTunes control panel (assuming this is the device pane you refer to)... I'm using iTunes 9.1.0.79

    Shay
  • wjosten Level 10 Level 10 (93,750 points)
    First, update itunes to 9.2, when that's done, reboot the computer.

    Then, see if you can force the phone into recovery mode:

    Turn your phone off. Leave the USB cable connected to your computer, but NOT your phone, itunes running, press & hold the home button while connecting the USB cable to your dock connector, continue holding the home button until you see “Connect to iTunes” on the screen. You may now release the home button. iTunes should now display that it has detected your phone in recovery mode, if not quit and reopen iTunes. If you still don’t see the recovery message repeat these steps again. iTunes will give you the option to restore from a backup or set up as new. In your case, select "new".
  • shay3534 Level 1 Level 1 (0 points)
    Thanks very much mate! I got as far as I can go for now. connection timeout to the iphone update server is now driving me nuts! am troubleshooting...

    best regards,
    Shay
  • shay3534 Level 1 Level 1 (0 points)
    Forcing the phone into restore mode worked as described.
  • wjosten Level 10 Level 10 (93,750 points)
    Make sure all firewalls & ant-virus software are turned OFF.