Skip navigation

No UK Returns for faulty iPhone 4

13624 Views 60 Replies Latest reply: Jul 1, 2010 5:49 PM by AdamForum RSS
  • BigDaveS123 Level 1 Level 1 (70 points)
    Currently Being Moderated
    Jun 27, 2010 2:45 AM (in response to Ian Parkinson)
    the point is if I say it isn't fit for purpose, the retailer says it is fit for purpose

    only a court can make that decision
    HP PC, Windows 7
  • Foreverseeking Calculating status...
    Currently Being Moderated
    Jun 27, 2010 2:47 AM (in response to Ian Parkinson)
    Actually if he took out the contract with the IPHONE 4 he can cancel it, as there is a 7 or 14 day cooling of period (I'm unsure of which) from when you receive the phone. So you can cancel your contract without any questions (unless it was a roll-over contract) and as for the phone, I'm having a lot of problems with mine too along with incredibly short battery life even on standby only. If i can't solve the problems it will be going back, and they legally will have to refund me as it is a defective product.
    iOS 4
  • BigDaveS123 Level 1 Level 1 (70 points)
    Currently Being Moderated
    Jun 27, 2010 2:49 AM (in response to Foreverseeking)
    Foreverseeking wrote:
    Actually if he took out the contract with the IPHONE 4 he can cancel it, as there is a 7 or 14 day cooling of period (I'm unsure of which) from when you receive the phone. So you can cancel your contract without any questions (unless it was a roll-over contract) and as for the phone, I'm having a lot of problems with mine too along with incredibly short battery life even on standby only. If i can't solve the problems it will be going back, and they legally will have to refund me as it is a defective product.


    that isn't necessarily true - it isn't law and may not be in your contract
    you will need to read it
    HP PC, Windows 7
  • Hawk-Firestorm Level 1 Level 1 (30 points)
    Currently Being Moderated
    Jun 27, 2010 3:27 AM (in response to Ian Parkinson)
    If you purchased using your credit card in the UK you consumer power increases too as they are equally responsible.

    If that was the case get onto your Credit card company/Bank if you can't get anywhere with the retailer.

    I always use my CC for high value purchases regardless if I have the money.
    High end Custom PC
  • bydandie Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 28, 2010 2:47 PM (in response to BigDaveS123)
    The cooling off period may not be, but the supply of goods to consumers regulations from 2002 which amends the Sale of goods act 1979 clearly states that you have any failure within the first six months shall be determined to have occurred at the point of sale. You also have the Unfair contract terms act 1977 which can negate or add any contract term if it is felt that one party had an unfair advantage.

    I've used both with Vodafone a number of years ago with the screen issues with the Vodafone v1605 (HTC TyTN) where I asked Vodafone to provide a letter on headed corporate paper stating that they did not recognise the regulations above, and my rights provided by them. Funnily enough, I was called back within the hour asking me what I wanted to do!
    15" MBP, iPhone 4/3Gs, iPad 3G, Mac OS X (10.6.3)
  • Chezza1 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 28, 2010 4:41 PM (in response to Babangida0)
    Under any new contract you have 14 days cooling off period, you have the right to cancel it if you are not satisfied, but if there are any charges on the account like extra calls etc.. you will have to pay the balance.
    iOS 4
  • Chezza1 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 28, 2010 4:44 PM (in response to BigDaveS123)
    It is in the UK, also anyone bought your contract online or over the phone or even from Apple themselves, there is such a thing as distant selling regulations.
    iOS 4
  • Chezza1 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 28, 2010 4:47 PM (in response to BigDaveS123)
    Thats where your wrong, it must be fit for purpose for the consumer, if the customer does not think so then it is eligible for a full refund, if its faulty then you must go back to the point of sale for a full refund, call trading standards they will tell you the same thing.
    iOS 4
  • Chezza1 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 28, 2010 4:50 PM (in response to BigDaveS123)
    Wrong again dave, if it does not do what it is designed to do then it is clearly faulty, threaten them with sale of goods act 1979 and trading standards.
    iOS 4
  • goodie10 Calculating status...
    Currently Being Moderated
    Jun 30, 2010 2:46 AM (in response to Babangida0)
    so were do o2 early upgrades figure in returning their iphone4?
    o2 allowed customers to buy out of their existing contracts to upgrade to the iphone 4 wavering their 14 day cooling off period!!!
    if i had known the new iphone was faulty i would never have signed up!!
    iOS 4
  • makan1 Level 1 Level 1 (20 points)
    Currently Being Moderated
    Jun 30, 2010 3:37 AM (in response to Babangida0)
    The apple store told me that i have 2 weeks to return the phone if i don't like it.
    Other OS

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.