Previous 1 2 Next 24 Replies Latest reply: Jan 25, 2013 4:14 PM by Atari ST Go to original post
  • jjwalker Level 1 Level 1 (0 points)
    When you go to Settings> General > About, what does it say on operator? Mine says VIVO 7.1 and it doesn´t work. I guess it has to say VIVO 7.2.
  • diogodasilva Level 1 Level 1 (0 points)
    I am having the same problem!! Carrier is Claro.. just received the phone today and after inserting my SIM it starts receiving these SMS messages with numbers and Facetime never activates... any ideas??
  • diogodasilva Level 1 Level 1 (0 points)
    any news from Claro?
  • amneto Level 1 Level 1 (0 points)
    Yes.
    The activation process went ok yesterday night.
    just go to Ajustes/Telefone and activate Facetime.

    have fun! =)
  • Ric Vianna Level 1 Level 1 (0 points)
    No luck here ...

    After upgrading to iOS 4.1 I lost Facetime and cannot reactivate.
    Already tried this: http://support.apple.com/kb/HT4246

    Using Vivo (Brazil). I was able to successfully activate when I was in iOS 4.0.1

    What should I do?
  • vartanarsen Level 1 Level 1 (35 points)
    guys, i was facing this same problem with my IP4.

    This is the main issue. When you bring an IP4 (even if legally and officially unlocked versions) from a country that sells them factory unlocked (Canada, England, France), and you bring it to your home country to work on a GSM Carrier, it will make calls...because your carrier is GSM and the phone is unlocked....but FaceTime is another issue. For FT to work, it sends a Silent Text to England (the 44 ) and the issue is when your home carrier cant accept the text back from the apple server to activate facetime...reason being your GSM carrier is not an official carrier, even your IP4 is factory unlocked.

    Here is what I did, I was lucky enough to be travelling through Heathrow airport, where i activated facetime, and it worked. Because my IP4 was roaming on another country's carrrier--who also happened to be an official carrier for IP4...so if you do that, it will work when you bring it back home. The activation is the problem..you want to activate on an official carrier--so you will have to roam on an official carrier and do it then.
  • A_A_G Level 1 Level 1 (0 points)
    The problem is coming from CLARO.

    I bought my iPhone in Brazil at a TIM Shop. The phone is factory unlocked. It worked from day 1.

    However Claro is not yet registered at Apple's servers to use the facetime yet.

    You may want to try using it via e-mail invitation and not SMS.
    It could work.

    Claro says until this weekend (Sep 25) they are trying to get themselves registered on the Apple server.

    A friend of mine bought her iPhone4 IN BRAZIL and at a Claro shop and her's is not activating Facetime either.

    Hope this helps.
    Adrien
  • Jose Galego Level 1 Level 1 (0 points)
    I bought the IP4 @ a Vivo store, so it is an official device.

    I have activated Facetime without any problem. I made 2 or 3 Facetime calls and it worked 100%.

    Today, when trying to activate a friend's iPhone, I turned Facetime off. Then, it didn't activated correctly.

    After many (more than 5 hours) dealing with it without success, here is what I finally did:

    - restored my iPhone to factory settings;
    - don't restored the last backup;
    - didn't accepted the Carrier's updated settings;

    Activated Facetime - took 30 seconds to activate!

    - restored the last backup;
    - accepted Carrier's updated settings;

    Facetime is still there!

    Looks like Vivo's iPhones work with Vivo settings 8.0 & 8.1 but only activates for the first time with version 8.0.

    Hope this helps!
  • baximric Level 1 Level 1 (0 points)
    In order for FaceTime to work, the carrier needs to make sure that your account is provision correctly and that you are able to send and receive SMS internationally, since it sends a silent message to another country.
  • Atari ST Level 1 Level 1 (0 points)

    Facetime is by far the most awkward application I have ever encountered on a Mac device, and I've been using them for 20 years now. I'm still trying to clear our contact info in Facetime that doesn't even exist in my Contacts. Now I have to go through forums and probably use a terminal command or some other backward way instead of just being able to clear data directly in Facetime where I entered it in the first place.  What a joke.

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