I bought 2 iPhone4 in Paris (for me and for my wife).
Back in Brazil I inserted a SIM from TIM with a old pre-paid plan on both phones to use while we didn't get a 3G plan.
Both phones were able to get the numbers from the SIM and use the SMS to activate FaceTime and I used the FaceTime for a week without problems.
Since TIM's 3G is very poor where I live, we switch our numbers to Claro where we received temporarily numbers until our original numbers were ported from TIM to Claro.
With those temp SIMs from Claro, the iPhone was never able to retrieve the phone number from the SIM so I had to input the temp numbers by hand (+55 11 xxxx xxxx) and we weren't able to turn on the FaceTime.
I thought that, once the numbers were finally ported, I would be able to use FaceTime again and that the phone would be capable from retrieve my number from the SIM automatically. What, ofc, didn't happen or I wouldn't be posting here.
After reset, my iPhone still isn't being able to retrieve my number from the SIM (So I did that by hand again, what I think it can be part of the problem when Apple try to send me a SMS back for the activation) and FaceTime is still waiting for an eternal and disappointing activation. (It works out of the box bs)
(SMS is working just fine for any other purpose)
What is that "Claro IPhone Team" that you guys are in contact with? How can i reach them??
Since I'm switching homes right now, I don't have a way to download the new upgrade (500++Mb FTL) to test it. Does that solve the problem?
The instruction at
http://support.apple.com/kb/HT4246 were changed to "upgrade, try again, pray and gtfo if didn't work". Any Brazilian using Claro tried that?