7 Replies Latest reply: Jul 5, 2010 10:02 AM by Bob Gold
eguas Level 1 Level 1 (0 points)
I have a 3G phone. When I updated to OS 4 the photos on my phone were gone. I have not backed them up on my computer. How can I get them back on my phone? Please help the photos are important to me.

iPhone, Mac OS X (10.4.9)
  • 1. Re: iPhone update and lost my photos
    gdgmacguy Level 6 Level 6 (19,155 points)
    Before posting, you should use the Search Discussions box at the upper right of your screen.

    Your question has been asked and answered many, many times before. You should find your answer in a moment.
  • 2. Re: iPhone update and lost my photos
    eguas Level 1 Level 1 (0 points)
    I did not find an answer to how to recover my photos
  • 3. Re: iPhone update and lost my photos
    Bob Gold Level 4 Level 4 (1,360 points)
    eguas,

    I couldn't find an answer to your exact question, either...

    You might try doing an iPhone reset (Push and hold the home button down while at the same time pushing and holding the off button until the phone shuts down and you see the apple icon return).... Hopefully this may reset something in your phone that will allow your pics to be accessed... If they were somehow erased during the upgrade... well, you may be out of luck...

    Hope this helps...

    Bob
  • 4. Re: iPhone update and lost my photos
    Bob Gold Level 4 Level 4 (1,360 points)
    gdgmacguy,

    Email as well as boards like this are imperfect mediums for communicating with one-another...

    Having said that, your comment, +"Before posting, you should use the Search Discussions box at the upper right of your screen."+ could be useful...

    Your other comment, +"Your question has been asked and answered many, many times before. You should find your answer in a moment."+ was rather inflammatory...In so many words, you seem to be saying, +"You are an idiot"+ to the person you are responding to...

    If the answer to his question was posted numerous times before, and you knew where those answers were, it might be nice to post the link(s) to that/those particular thread(s).

    Think about what you're posting... If you don't have a useful line to post, I'd suggest just moving on to the next thread...

    Bob
    (Just another imperfect poster)
  • 5. Re: iPhone update and lost my photos
    Randall Phillips Level 1 Level 1 (5 points)
    Just to confirm, I had the same problem on a 3GS and Bob's suggestion of a reset worked. The photos are back.
  • 6. Re: iPhone update and lost my photos
    Imago1 Level 1 Level 1 (0 points)
    Anyone else have any other suggestions?

    I tried a reset and that didn't work.

    That was the only concrete suggestion I've seen as I've looked at a lot of posts on this forum about this.

    I see that there is recovery software out there but have no idea if these work, and if so, which is the best.

    I've lost a year of photos -- and I thought that they were backed up because I had dialogue screens come up on more than one occasion telling me that my photos were being backed up onto my computer when I plugged in my iPhone to sync it -- but I can't find these anywhere either. Any ideas on where they might be? (Not in either iTunes or iPhoto as far as I can tell.)

    Please -- I'd really appreciate help on this.
  • 7. Re: iPhone update and lost my photos
    Bob Gold Level 4 Level 4 (1,360 points)
    imago1,

    Normally, when I connect my iPhone to my iMac G-5, it opens iPhoto and asks if I want to download my pictures from my iPhone to my computer... I've got to presume that your system hasn't done that in the past, and that your iPhone's pics have never been placed into iPhoto...

    When your iPhone is sync'd via iTunes, or if/when you right-click on the iPhone's icon in iTunes (assuming it's been connected to the computer), an iPhone backup file can be created, allowing you to (I believe) restore the iPhone back to its state at the time of that backup.

    The backup files are located at user/Library/Application Support/MobileSync/Backup. The files are cryptically named, so determining what they are is almost impossible...

    I haven't had the 'opportunity' to have to recover data, music, or pictures from these files, so I can't offer any suggestions how to pull your photos from the backups...

    Sorry,

    Bob