Previous 1 2 Next 16 Replies Latest reply: Oct 12, 2010 4:46 AM by Peter 123
marisa8184 Level 1 (0 points)
As above really, very pleased with iBooks app, bought a couple of books, read one, wrote a review and gave it some stars but when I sent the review, I got an error saying null_explanation. Left it a couple of days to see, the review still had not appeared (there are no reviews for that book). My review is still there on the iPhone, but has not been posted. Don't think its ever left my iphone.

iOS4 on 3GS, latest software on everything- in UK

3GS, iOS 4
  • stealthy_sea_cow Level 1 (0 points)
    I'm having the same problem and getting the same message except i was in the app store and was using an ipod touch 2nd gen with the newest update (iOS 4)
  • pdroth Level 5 (5,100 points)
    I have this problem too on my 3GS with iOS4 trying to rate Angry Birds. (5 stars in case anyone cares)
  • mflint Level 1 (0 points)
    Bumping this..

    I see the same, trying to add a review for Note*Spark. (Also a five-star app!)

    Would really like to get a solution to this.
  • elaydin Level 1 (0 points)
    I've heard this from a couple of users of my app (iQueue) as well.
    One user told me that it worked on his computer, but not using the iphone app store. I believe they're both using iOS4.
  • Dispraxis Level 1 (0 points)
    When I wanted to review Logos Bible Software app under OS 3.1.3, it didn't work then. Now, under 4.0 it asked me to review again, with my old review text popping up, but still won't send, resulting in the null-explanation message. So, it is not OS- nor app-specific, I suspect.
  • wastedyuthe Level 1 (75 points)
    I get this with iBooks and apps too. Can't review anything now, cos of this stupid error message. (3GS with iOS4)
  • emil3m Level 1 (0 points)
    Same problem here!!!

    This null_explanation is REALLY annoying! I want to be able to post a review on my iPhone!!!

    Also, should apple support page pick up the fact I am on their flagship product and switch to a mobile version (it has to have one as well) :))
  • Pdb0001 Level 1 (0 points)
    Same problem here trying to add a review for ShopShop (5 stars btw) in iPhone app store
    Null_explanation error. iPhone 3GS on ios4
    I have successfully added reviews for other apps from this platform
  • Dryman Level 1 (0 points)
    Same problem! Insanely frustrating!!! FIX IT APPLE! this on top of other problems I'm having with iPhone 4 is almost too much to handle!

    Prove your the great company everyone used to think you are!
  • Dzylon Level 1 (0 points)
    I have a 3rd generation  with ios4, and before I could  apps, but after the date I can't. It seems like it's , but I can't  it. Does anyone have the ? I feel like , but then  and  would put me in , and maybe I'd get .
  • Kharma217 Level 1 (0 points)
    POSSIBLE SOLUTION!!!!
    I have been having many apps acting up.
    Finally figured out what is was on one and this has been the solution for the others as well....including the null_explanation error.
    I had recently turned off location services to some apps thinking that would be good for my battery. That was the cause of my issues.
    TURN ON LOCATION SERVICE FOR THE "Store" App.
    Then try again.
    Hope his helps!!
  • Sean4123 Level 1 (0 points)
    I think you mean ""prove you are the company that people used to think you "were.""
  • Jid79 Level 1 (0 points)
    I have tried turning on the location settings but it made not difference, the only way i got it to review was to drop my rating to a 4 star not a 5 star, not very helpful for the developer mind!
  • dawnn510 Level 1 (0 points)
    Same thing here in trying to rate an app on iPhone. Out of the blue started getting the null_explanation error. Only way to fix it for me was like you someone else mentioned...I had to chain me rating from 5 to 4 stars. Go figure that one!! The first app I really like and feel deserves a full 5 stars, and it won't accept it! Hmmmm....
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