12 Replies Latest reply: Jun 28, 2010 4:51 PM by Skelters
Skelters Level 1 (0 points)
Hi there,

I hope someone can help as the Apple line is closed and I am travelling with my 7 week old son to Ireland tomorrow and at present have no phone!

I started to Sync my iPhone 3GS as usual and was asked to update to iOS4. No problem. Downloaded then iTunes started to do its thing with my iPhone. A few mins later an error message arrived that a duplicate file existed.

Tried to sync again but this time it would only let me press Restore. In my summary page on iTunes all note of my serial number, phone number etc were coming up as N/A.

On pressing restore, it tries extracting software, verifying with Apple, prepares ihone to restore then says:

The iPhone "iPhone" could not be restored. An unknown error ocurred(21).

From here it just takes me to a link saying update itunes if necessary, restart pc etc. baasically your usual options which have not helped.

I travel in 10 hours, cannot get to an Apple store before this and will have to fly without a phone to another country. Can anyone help with this problem? Many thanks

iPhone 3GS, Windows XP