8 Replies Latest reply: Jun 30, 2010 1:23 PM by Ingo2711
deniseangel27 Level 1 Level 1 (0 points)
HI
Updated mt ipod touch to 4.0, evrything was goimg well then a got message to install device driver, windows cant find driver and my ipod is stuck in recovery mode! itunes doesnt detect it either (reinstalled itunes and upto date)
Help im stuck!!!
posted a screen shot to so you can see what messages im getting.
http://i69.photobucket.com/albums/i72/DeniseAngel27/sims/ipod.jpg

Windows Vista
  • Ingo2711 Level 6 Level 6 (19,840 points)
    See this article about installing the needed drivers: http://support.apple.com/kb/TS1538
  • deniseangel27 Level 1 Level 1 (0 points)
    hi, thanks for reply but that didnt help, it still says it cant find driver and my ipod touch is still stuck in recovery mode. Help!
  • varjak paw Level 10 Level 10 (169,830 points)
    deniseangel27 wrote:
    hi, thanks for reply but that didnt help, it still says it cant find driver and my ipod touch is still stuck in recovery mode. Help!


    Hi, Denise,

    This is a long shot but here's one other poster's solution:

    http://discussions.info.apple.com/thread.jspa?threadID=2481952&tstart=-1

    Another possibility would be to do a Restore from another computer, per Ingo's suggestion in this thread:

    http://discussions.apple.com/thread.jspa?threadID=2466144&tstart=120

    Hope something there helps. Regards.
  • deniseangel27 Level 1 Level 1 (0 points)
    Hi
    the first link did the trick. itunes now recognises my ipod but as it is restoring i get a error that says "ipod could not be restored. An unknown error occurred (21)"

    so it wont restore now! I copyed the error report, here's what it says.

    2010-06-29 22:44:33.485 [4120:810]: restore library built Jun 8 2010 at 18:17:31
    2010-06-29 22:44:33.486 [4120:810]: iTunes: iTunes 9.2.0.61
    2010-06-29 22:44:33.486 [4120:810]: iTunes: Software payload version: 8A293
    2010-06-29 22:44:33.564 [4120:1314]: iTunes: Specifying UOI boot image
    2010-06-29 22:44:33.565 [4120:1314]: requested restore behavior: Erase
    2010-06-29 22:44:33.579 [4120:1314]: amai: AMAuthInstallPlatformCreateDataFromFileURL: can't resolve file
    2010-06-29 22:44:35.369 [4120:1314]: amai: AMAuthInstallRequestSendSync: received tss response (server version: 0.6.31-b2)
    2010-06-29 22:44:36.025 [4120:1254]: iBoot build-version = iBoot-889.24
    2010-06-29 22:44:36.026 [4120:1254]: iBoot build-style = RELEASE
    2010-06-29 22:44:36.027 [4120:1254]: AMDeviceIoControl: GetOverlappedResult failed
    2010-06-29 22:44:36.027 [4120:1254]: AMDeviceIoControl: pipe stall
    2010-06-29 22:44:36.027 [4120:1254]: USBControlTransfer: error 31, usbd status c0000004
    2010-06-29 22:44:36.027 [4120:1254]: command device request for 'getenv radio-error' failed: 2008
    2010-06-29 22:44:36.027 [4120:1254]: radio-error not set
    2010-06-29 22:44:36.029 [4120:1254]: unable to open device_map.txt: No such file or directory
    2010-06-29 22:44:36.030 [4120:1254]: <Recovery Mode Device 07B08260>: production fused device
    2010-06-29 22:44:36.031 [4120:1254]: interface has 1 endpoints, file pipe = 1

    2010-06-29 22:44:36.031 [4120:1254]: <Recovery Mode Device 07B08260>: operation 4 progress -1
    2010-06-29 22:44:36.111 [4120:1254]: <Recovery Mode Device 07B08260>: operation 42 progress -1
    2010-06-29 22:44:37.150 [4120:1254]: <Recovery Mode Device 07B08260>: operation 5 progress -1
    2010-06-29 22:44:37.836 [4120:1254]: AMDeviceIoControl: GetOverlappedResult failed
    2010-06-29 22:44:37.836 [4120:1254]: AMDeviceIoControl: pipe stall
    2010-06-29 22:44:37.836 [4120:1254]: USBControlTransfer: error 31, usbd status c0000004
    2010-06-29 22:44:37.836 [4120:1254]: command device request for 'getenv ramdisk-delay' failed: 2008
    2010-06-29 22:44:38.434 [4120:1254]: AMDeviceIoControl: GetOverlappedResult failed
    2010-06-29 22:44:38.434 [4120:1254]: AMDeviceIoControl: pipe stall
    2010-06-29 22:44:38.435 [4120:1254]: USBControlTransfer: error 31, usbd status c0000004
    2010-06-29 22:44:38.435 [4120:1254]: command device request for 'ramdisk' failed: 2008
    2010-06-29 22:44:38.435 [4120:1254]: AMRAuthInstallDeletePersonalizedBundle
    2010-06-29 22:44:38.506 [4120:1254]: removed personalized bundle
    2010-06-29 22:44:38.506 [4120:1254]: <Recovery Mode Device 07B08260>: Recovery mode failed (result = 21)
    2010-06-29 22:44:38.546 [4120:810]: iTunes: Restore error 21

    Message was edited by: deniseangel27

    Message was edited by: deniseangel27
  • Ingo2711 Level 6 Level 6 (19,840 points)
    Error 21 could be pointing at a security software problem, keeping iTunes from contacting Apple.
    Error 21 and -34: These errors occur when security software interferes with the restore and update process. If you are using a PC, follow this article to resolve this issue http://support.apple.com/kb/TS3125

    copied from: iTunes for Windows: Troubleshooting security software issues
  • Ingo2711 Level 6 Level 6 (19,840 points)
    Some other user solved error 21 by downloading a new copy of the software. To do this, look for the ipsw file located C:\Documents and Settings\username\Application Data\Apple Computer\iTunes\iPhone Software Updates. Delete the file, to make iTunes download a new one when you start the restore by connecting in recovery mode ( http://support.apple.com/kb/HT1808 )
  • deniseangel27 Level 1 Level 1 (0 points)
    Hi,

    My ipod is now working! Thanks to those who helped, i would have been lost without your help.
    For anyone else that has this problem, what worked for me was removing everything samsung, that solved the driver problem. the error 21 was solved by removing the update file in /users/your name/AppData/Roaming/AppleComputer/itunes/Ipod software updates and turning off my firewall.
  • Ingo2711 Level 6 Level 6 (19,840 points)
    Good news!