Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iTunes Crashes Everytime I Try to Sync Music to My iPod

Hey,
I have a question and need a solution.
iTunes crashes everytime I try to sync my music to my iPod.
I have tried uninstalling iTunes and reinstalling, rebooting, I've reset my iPod Touch to factory default twice even. Nothing has worked. I finally resorted to asking someone here about it and hopefully will get an answer. If not I will call Apple tech support.
I do not think it is a problem with Quicktime, and I have not uninstalled and reinstalled that yet. I have no podcasts or videos on my iPod.
My version of iTunes is up-to-date and my iPod Touch OS is 4.0
Well that's all I have to say!


Thanks in advanced!

Message was edited by: KevinYooo

Dell Inspiron 600m, Windows XP

Posted on Jun 28, 2010 7:46 PM

Reply
63 replies

Jul 1, 2010 1:40 PM in response to KevinYooo

Hi,

I am currently using Windows 7. In order to upgrade my iphone 3GS' OS to iOS4, I upgraded my itunes to v9.

However, after upgrading it, I was unable to sync my iphone. Itunes could start normally. However, the problem comes when i hooked my iphone 3GS up to itunes.

Then an error message "MobileDeviceHelper has an error...."

Any ideas what is happening or anyone has any solutions?

Or do we wait for Apple to fix it?

Thanks!

iTunes Crashes Everytime I Try to Sync Music to My iPod

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.