5 Replies Latest reply: Jun 29, 2010 11:54 AM by cornelius
Stacia77 Level 1 (0 points)
I am pretty illiterate when it comes to repairing my Mac. So I am clueless on how to Disc Utility.
It is telling me this:

*Volume Header needs minor repair*
*The volume Macintosh HD needs to be repaired.*

*Error: The underlying task reported failure on exit*

*1 HFS volume checked*
* Volume needs repair*

Can someone please give me step by step instructions on how to do this? I am completely clueless.


Mac OS X (10.4.11)
  • cornelius Level 6 (17,825 points)

    It appears you have already done this, but this is where you begin:
    Repair Disk
    Insert Installer disk and Restart, holding down the "C" key until grey Apple appears.
    Go to Installer menu (Panther and earlier) or Utilities menu (Tiger) and launch Disk Utility.
    Select your HDD (manufacturer ID) in the left panel.
    Select First Aid in the Main panel.
    (Check S.M.A.R.T Status of HDD at the bottom of right panel, and report if it says anything but Verified)
    Click Repair Disk on the bottom right.
    If DU reports disk does not need repairs quit DU and restart.
    If DU reports errors Repair again and again until DU reports disk is repaired.
    If DU reports errors it cannot repair you will need to use a utility like Tech Tool Pro or Disk Warrior

    If Disk Utility is not about to repair your volume you will need one of the third party utilities linked above. An alternative, if you do not have any of those utilities would be to
    • Download and install Applejack
    • Restart computer holding down Command + S
    • When Command line comes up type in
    applejack AUTO

    Let is run all five functions.

    If does not fix it you will need to get one of those utilities. Hopefully you have your volume backed up or cloned. If not, I would do so before proceeding with repairs.

  • Stacia77 Level 1 (0 points)
    Thank you Cornelius,
    I will try this.

    One more quick question. I am trying to back up my files - how do I do this?
    Some of them are locked under the user account and I can't access them from another user.
    I also have an External HD - isn't there a way to access them this way as well?

    Thanks so much!!!
  • cornelius Level 6 (17,825 points)
    Some of them are locked under the user account and I can't access them from another user.

    Are you saying that you are not able to access your user account? Can you tell me more about this? When you startup your computer, what happens then?

  • Stacia77 Level 1 (0 points)
    Thank you so much for replying.

    I actually called apple support and they are helping me get all my files transferred without losing them.

    thanks again!
  • cornelius Level 6 (17,825 points)

    Good work. If I can be of further assistance, please don't hesitate to post back.