6 Replies Latest reply: Jul 2, 2010 8:13 AM by chrisste
chacon22 Level 1 Level 1 (0 points)
My MacBook Pro will not boot up. The circle slash logo appears right after the apple when I turn on the power. I used the install disc to run the disk repair several times and it says "appears ok" every time, but when I restart the computer using my hard drive, the circle slash logo keeps reappearing, and when I restart using the install disc it brings me back to the same utilities menu. I have tried restarting several times with no luck. Is there a particular way to shut down or restart after running the disk repair? Any suggestions? Thank you!

MacBook Pro
  • chrisste Level 1 Level 1 (0 points)
    Same thing just happened to me. White screen with black apple logo and spinning slash logo. Is this a dead HD? I haven't tried disk repair yet.
  • Baby Boomer (USofA) Level 9 Level 9 (56,660 points)
    Boot up from your *System* DVD #1 & run the _Hardware Test._ _Look on the DVD label to see which key to use to boot from in order to run the Hardware Test._
    Post back the results.





    !http://i50.tinypic.com/izvwo1.gif!
  • Sanguito Level 1 Level 1 (0 points)
    Hi. Same thing happened to my '09 Macbook Pro. After Apple logo comes up, there is slash logo that just keeps on circling around but doesn't go anywhere after that.

    I did disk repair, and hardware test also. Result was 'all ok'. I even tried to re-install original Mac OS X using the DVD that came with purchase (using Previous Folder option to keep files), but it says that since I had updated Mac OS, it can't be downgraded with version on DVD.

    Any ideas? I would really hate to format my hard drive. Thanks!
  • Baby Boomer (USofA) Level 9 Level 9 (56,660 points)
    Sanguito !http://i46.tinypic.com/2nvn6f.gif!






    "(using Previous Folder option to keep files)"

    No such option in an archive & install. Do you mean the "preserve user preferences and data" option?







    "since I had updated Mac OS, it can't be downgraded with version on DVD."

    Your system info shows you are still using Mac OS X (10.5). The last Leopard version is 10.5.8 I believe.
    Are you positive that you used the System DVD that _originally came w/your computer?
    _



    +"DVD that came with purchase"+
    The Leopard System DVD should look like...........
    !http://www.powerbookmedic.com/xcart1/images/D/mac-restore-cd.jpg!


    See KB Article: http://support.apple.com/kb/HT2186 *Don't install a version of Mac OS X earlier than that which came with your Mac*





    !http://i50.tinypic.com/izvwo1.gif!
  • Sanguito Level 1 Level 1 (0 points)
    Hi,

    Wow. Thanks for writing me.

    I had guessed some info and u caught me.

    Here are more accurate information:

    "(using Previous Folder option to keep files)"
    No such option in an archive & install. Do you mean the "preserve user preferences and data" option?
    [Sanguito]: The option is called "Archive & Install" with sub-option named "Preserve Users and Network Settings".

    "since I had updated Mac OS, it can't be downgraded with version on DVD."
    Your system info shows you are still using Mac OS X (10.5). The last Leopard version is 10.5.8 I believe.
    Are you positive that you used the System DVD that originally came w/your computer?
    [Sanguito]: Oops. My original Mac os x version (factory setup) was 10.5.6. Since i had updated the Mac os x to 10.5.8, when I put DVD with 10.5.6, it said that the "Archive & Install" option is not available. I guess it can only be used when using same or newer version.

    Last night, I bravely walked into Apple reseller (I live in vietnam), and picked up Snow Leopard (10.6.3). When I tried to install, it didn't give me option to "Archive & Install", but I just went ahead. It worked. It can start OS.

    However, I don't think this was the solution to our problem. If I update to 10.6.4, and this happens again, I would need to buy another MAC os with 10.6.4 or newer version. Any ideas?
  • chrisste Level 1 Level 1 (0 points)
    Just thought I'd post an update to my white screen/apple logo/spinning wheel issue. Inserting the Snow Leopard Install Disk didn't work (where's the information on the disk as to what's on it?). Anyway, I had success by restoring from Time Machine. OS now works fine and somehow I managed to shave 7 GB off the hard drive--and didn't lose as thing as far as I can tell. This is the first time I've used Time Machine to come to the rescue and I gotta say, it's amazing.

    Chris