13 Replies Latest reply: Jun 30, 2010 11:48 AM by Lawrence Finch
zenplayer Level 1 Level 1 (0 points)
My brilliant 3-yr old just accidentally set up a PASSWORD to even OPEN my iPhone, is there a way to 'RESET' that option as I have never used, back to open-use? Thanks anyone, I'm about to get on a plane and desparately need my iPhone to stay in touch with clients & family... including the young culprit! Cheers, Z

iMac 24", iPhone OS 3.1.3, yes, OF COURSE I plan to upgrade to iO4!
  • DaVBMan Level 6 Level 6 (9,265 points)
    Gonna need access to your computer to do so.
    Gonna have to put your phone into DFU mode ( http://www.google.com/search?source=ig&hl=en&rlz=&=&q=dfumode+iphone&aq=1&aqi=g10&aql=&oq=dfu&gs_rfai=CuuT0fisrTObRJYnqNbeelLMBAAAAqgQFT9BfzNk ) then restore it.

    I believe you will have to restore as NEW not from backup (unless you have not synced since it happened as I believe backup holds that info to so if you restore from backup it could get reset).
  • zenplayer Level 1 Level 1 (0 points)
    Hi there, well I JUST sync'd up to my mac because batt was almost out. So if computer stores back-up, and I couldn't possibly know the random pass my boy input, is it still best to RESTORE as NEW and transfer all info back from my computer? Thanks SO much for any further wisdom! Z
  • DaVBMan Level 6 Level 6 (9,265 points)
    Since I am not 100% if passcode is part of backup, you can always try to restore from backup, but if it is part of it, then you have to restore again from new thus double your time. Since you are in a hurry, I would suggest restore as new, then sync your content back.

    It is just a matter of time. If you have time, you can try backup first. If it works, great, you saved time. If still locked, then you have to restore as new then sync and thus double your time.
  • zenplayer Level 1 Level 1 (0 points)
    thanks DaVB, however now I've restored to factory settings, am getting an ERROR MSG when iPhone tries to access iTunes Store (Error -9807)... is this a gateway to restoring all my internal content, or can I circumnav this error? Thanks, Z
  • Lawrence Finch Level 7 Level 7 (29,540 points)
    Passcode is part of the backup, so if you restore from backup the phone will still be locked. The only option is to restore as new, then manually recreate all of the content. What good is a passcode if there is an easy way to circumvent it?
  • Lawrence Finch Level 7 Level 7 (29,540 points)
    Does the phone work after the restore? Or do you get that error during the restore?
  • ctter Level 2 Level 2 (190 points)
    Lawrence Finch wrote:
    What good is a passcode if there is an easy way to circumvent it?


    I think there should be an easy way for the owner of the iphone to reset their passcode. People forget their passcode all the time. When you sign up to do online banking, the bank will ask you for an easy "hint" word(s) in case you forget your password. Maybe Apple could do the same in itunes. In fact, I think I will send Apple a suggestion.
  • zenplayer Level 1 Level 1 (0 points)
    As originally posted, my 3-yr old was fooling around and entered a random access code! I don't use password to access my phone, it's never had one entered. Was advised on forum to do RESTORE in DFU mode, which I've done... but NOW am not able to get past ERROR msg in iTunes, my iPhone shows icon of USB with arrow to iTunes logo etc... and only allowing EMERGENCY calls... what to do???
  • Lawrence Finch Level 7 Level 7 (29,540 points)
    You need to do a Restore; the error you are getting has nothing to do with the passcode. There is a problem with your computer that is preventing the restore. Here is Apple's tip for solving Restore error messages: http://support.apple.com/kb/TS1275

    Down at the bottom there is a specific solution to that error; iTunes can't reach the Verisign site to validate the install. Try disabling your firewall/antivirus or add the sites listed to the allowed list.

    Message was edited by: Lawrence Finch
  • ctter Level 2 Level 2 (190 points)
    zenplayer wrote:
    As originally posted, my 3-yr old was fooling around and entered a random access code! I don't use password to access my phone, it's never had one entered. Was advised on forum to do RESTORE in DFU mode, which I've done... but NOW am not able to get past ERROR msg in iTunes, my iPhone shows icon of USB with arrow to iTunes logo etc... and only allowing EMERGENCY calls... what to do???


    I was not saying that you forgot your passcode. I did read your post and know that your child accidentally (or on purpose? ) set your passcode. I was just saying that some people in general forget the passcode. I have a passcode set on mine but my wife doesn't. I am using a passcode that I have been using for almost 30 years so I should not forget it. But one day I might have a brain **** and forget it. It happens. I am just saying there should be an easier way to reset your passcode on the iphone.

    I am not very famaliar with itunes DFU mode. Maybe somebody else could help.
  • Lawrence Finch Level 7 Level 7 (29,540 points)
    I'm sure 3 year olds and 5 year olds and siblings set passcodes all the time. But I'm also sure that if someone stole an iPhone (or any other phone) they would post a message saying that their X year old or sibling had set a passcode

    The difference between an iPhone and a bank is that you still need access to your accounts at the bank, so they need a way to reset your password. They can do this because they know a lot of information about you and can pretty accurately verify your identity. Your phone, on the other hand, knows nothing about you except what you tell it. And you could just as easily forget your hints. But the big difference is that you can always restore the phone as new if you forget your passcode and you will lose very little beyond game scores. Everything else will sync back.
  • ctter Level 2 Level 2 (190 points)
    Lawrence Finch wrote:
    I'm sure 3 year olds and 5 year olds and siblings set passcodes all the time. But I'm also sure that if someone stole an iPhone (or any other phone) they would post a message saying that their X year old or sibling had set a passcode

    The difference between an iPhone and a bank is that you still need access to your accounts at the bank, so they need a way to reset your password. They can do this because they know a lot of information about you and can pretty accurately verify your identity. Your phone, on the other hand, knows nothing about you except what you tell it. And you could just as easily forget your hints. But the big difference is that you can always restore the phone as new if you forget your passcode and you will lose very little beyond game scores. Everything else will sync back.


    What you said is true. What I was thinking was this. Doesn't itunes recognized a particular iphone when it is plugged in? Maybe Apple could add an option in Itunes that could reset passcode. If a thieve stole your iphone, then he/she cannot get into your iphone or reset the passcode unless he/she stole your computer/laptop too. If he/she did stole both, maybe Apple could add a "hint" option. If people forget their hint like you mentioned, then the last resort is do a restore as new. This was just a thought.
  • Lawrence Finch Level 7 Level 7 (29,540 points)
    That's a good idea!