1 Reply Latest reply: Jun 30, 2010 7:38 AM by varjak paw
freezinhot Level 1 (0 points)
Hi All

Frustrated with this one. When I open itunes and click on store, a prompt comes up saying "Itunes could not connect to the itunes store. Make sure your network connection is active and try again". Even though I am connected to the net it still comes up with this. The computer we have was from work and I was wondering if the store was blocked somehow, or is there a setting I can turn on to enable the conection. **** I miss buying online.


Thanks FH!!

G4, Mac OS X (10.4.11)
  • varjak paw Level 10 (169,815 points)
    Your company could well be blocking the connection, if you're on the company network. Before you go through a lot of troubleshooting, I'd suggest you ask your IT department about it. That might save you a lot of unnecessary work if they are indeed blocking.

    If they say they're not blocking the iTunes Store, or you have the computer at home, not at work, post back and we'll take it from there. when you post back, please mention the version of iTunes you're running, and how you are connecting to the Internet.