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15300 Views 30 Replies Latest reply: Aug 22, 2010 12:03 AM by skimad4x4
Currently Being ModeratedJul 1, 2010 7:15 AM (in response to doktorvamp)I don't have this problem on a 3GS updated to iOS 4, but it's clear that a lot of people do. If it were my phone with the problem I would do the following:
1. Delete the iOS4 ipsw file on your computer to force iTunes to download a new copy, just in case the download was corrupted.
2. On the phone go to Settings/General/Reset and tap *Erase all Content and Settings*.
4. Connect to iTunes and restore as a new phone. Do not install any apps.
Test to see if the problem still exists. If it does take it to your carrier or Apple (whichever provides service in your country); something is seriously hosed in your phone. As not all phones have the problem it could be minor hardware differences from batch to batch in manufacturing.Lenovo T-60, Intel iMac , Dell/Ubuntu 8, iPhone 3GS iOS 4, Windows XP Pro, Leopard 10.5.4
Currently Being ModeratedJul 2, 2010 3:43 AM (in response to Lawrence Finch)Hey Lawrence,
Thank you for your input.
I have now tried this and STILL have the reboot during phonecall problem.
Has this worked for anyone else?
I think it's now time to see where I stand with Apple/Genius bar/O2 as I can not continue with a phone that is unable to sustain an actual phone call!
Cheers3GS, iOS 4
Currently Being ModeratedJul 2, 2010 5:03 AM (in response to doktorvamp)No I have the same problem after all procedure tell me by apple support..
Now I recall e ask to change my phone!iMac
Currently Being ModeratedJul 2, 2010 5:51 AM (in response to doktorvamp)I don't know if it has worked for anyone, but this restores the phone to the state it was in when it came out of the box. If you still have the problem about the only remaining explanation available is that iOS 4 is incompatible with your specific phone. Which is not as far fetched as you might think; the phone is made by several manufacturers and with parts from many different suppliers. So it is not impossible that some combinations have slightly different timing internally. If so this can be fixed in software once Apple can trace where the problem is happening, but for now the best approach is to insist that Apple exchange your phone. (Actually, ask nicely and you will probably get it).Lenovo T-60, Intel iMac , Dell/Ubuntu 8, iPhone 3GS iOS 4, Windows XP Pro, Leopard 10.5.4
Currently Being ModeratedJul 2, 2010 5:53 AM (in response to doktorvamp)Then what I can't see it's a hardware problem. Time to return and get it replace.iMac 27 i7, Mac OS X (10.6.4), 16G iPhone 4, 32G iPad 3G+WiFi
Currently Being ModeratedJul 2, 2010 6:12 AM (in response to doktorvamp)Thank you all for your input to this thread.
My only concern with trying to get a replacement is, as I got it on the day of UK release, it is just out of its years warranty so I'm doubtful that Apple will replace it!
Fingers crossed eh!3GS, iOS 4
Currently Being ModeratedJul 7, 2010 10:46 AM (in response to doktorvamp)Doktorvamp - I have basically the same problem, and it is still happening despite having tried all the various permutations of updating/reinstalling the OS which people have been suggesting. Basically a phone which won't reliably make phone calls is in the UK paralance "not fit for purpose". So I have started by contacting Vodafone UK. However even if you purchased the phone 5 years ago the supplier/phone manufacturer has a liability under UK consumer protection laws to either fix or replace it, even if its well beyond its stated 1 year warranty period.
If you are in the UK I would contact your local trading standards department or ring (assuming you don't get cut off) the free government consumer watchdog - Consumer Direct on 0845 040506. They will help ensure your consumer rights are enforced. If you live elsewhere in the European Union there are basically similar services in most member states - good luckIphone 3GS 16, iOS 4
Currently Being ModeratedJul 8, 2010 8:53 AM (in response to skimad4x4)I had started another thread before someone mentioning this one. I have the following problems since iOS4:
1. Phone randomly shuts off or restarts itself.
2. Sometimes when I make a call, it won't actually call and gets stuck on the calling screen until I restart.
3. The phone seems to be working normally until I try to text or call. It then says either "call failed" or "send failure". After I reboot it, again, I then receive all voicemails and texts from hours before.
4. The iPod app will open for 3-5 seconds then shut off.
I have reinstalled iOS4 and resynced.3GS, iOS 4
Currently Being ModeratedJul 16, 2010 1:11 AM (in response to doktorvamp)my iphone at only one month old, crashed mid call before and after the upgrade to iOS4. it also wont work with belkin hands free kit in my car...
between that and this Sony Vaio and the itunes library deletions, i might change back to Blackberry if it doesn't start going better.
Message was edited by: Greg62Sony Vaio CS, Windows 7
Currently Being ModeratedJul 16, 2010 1:33 AM (in response to Greg62)Apple has replaced my iphone, and now works perfectlyiMac, Mac OS X (10.6.4)
Currently Being ModeratedJul 16, 2010 4:26 AM (in response to doktorvamp)I had same problem and went to Genius bar they did a hard reboot by setting up as a new iPhone and. I did the same on Mac when connected for first time. This did not sort the issue so went back to Genius bar in local apple store and they gave me a replacement 3GS even although I was 18 days over warranty period.imac, Mac OS X (10.6.2)
Currently Being ModeratedJul 16, 2010 7:12 AM (in response to blocholoco)Hope Apple solved the problem with 4.01 - just had a 50 min call with new installed (not backuped) 4.01 on my 3GS and NO crash!MacBook 5,1, Mac OS X (10.6.4)
Currently Being ModeratedJul 16, 2010 7:41 AM (in response to Jules.rules)I've seen a number of reports in this and other threads that installing 4.0.1 and not reloading the backup has fixed the problem. Others who DID reload the backup and the problem returned.
I wonder if the common factor is not reloading the backup, and that restoring 4.0 and not reloading the backup would have fixed it also? This problem was not listed as being fixed in the release notes.
But either way, I'm happy that it worked for you.Lenovo T-60, Intel iMac , Dell/Ubuntu 8, iPhone 3GS iOS 4, Windows XP Pro, Leopard 10.5.4
Currently Being ModeratedJul 21, 2010 2:58 AM (in response to Jules.rules)Sorry to say that it looks like iOS4.01 does not fix the problem with my iphone 3GS/16 as I have it installed direct from itunes (not from the back-up) and even so my phone has just managed to cut me off again. I don't know what they did but it has not fixed this fundamental problem? As others have said, the call I was making at the time is also missing from the call log and I am really getting fed up staring at the logo when I would like to be making a phone call.
Come on Apple is it really too much to ask you to make a phone that works as a phone?iOS 4
Currently Being ModeratedJul 21, 2010 4:13 AM (in response to skimad4x4)
Come on Apple is it really too much to ask you to make a phone that works as a phone?
Apple doesn't hear you in the forum - it's a user-to-user forum. If you want to get Apple's attention you must call their support number, visit an Apple store, or email support. And from the press conference last week, we can deduce that the only statistics that Apple cares about are from problem reports to their help line or Genius bar.Lenovo T-60, Intel iMac , Dell/Ubuntu 8, iPhone 3GS iOS 4.0.1, Windows XP Pro, Leopard 10.5.4