Can't print or properly install drivers for Ricoh Aficio MP C6000

Hi all,

I work in a Windows environment and I'm trying to get my MacBook Pro (OS 10.6.4) connected to the color copier/printer here. The model is a Ricoh Aficio MP C6000. I was able to download the PS drivers off the Ricoh website but when I install them and try to print, I get this message in the print queue:

"The printer software was installed incorrectly. Please reinstall the printer’s software or contact the manufacturer for assistance."

Any idea what's going wrong? The image of the printer doesn't match the actual printer which usually throws me off and indicates it's the wrong model installed. As an aside, I am able to print with this printer just fine through Parallells via Windows XP. Has anyone got this model working, and if so, specifically what drivers did you use? I'm at a loss here.

Thanks!

13" MacBook Pro Core 2 Duo, Mac OS X (10.6.4)

Posted on Jun 30, 2010 8:08 AM

Reply
5 replies

Jun 30, 2010 12:06 PM in response to Mike Amin

I am not able to find the OS X 10.6 drivers on the Ricoh web site. You most likely installed the drivers for a previous version of OS X that will not function properly in OSS X 10.6.

I would suggest that you delete your printer. Then delete the following items that you most likely have installed:
/Library/Printers/PPD Plugins/ricohJobLogC.plugin
/Library/Printers/PPDs/Contents/Resources RICOH Aficio MP C6000
/Library/Printers/PPDs/Contents/Resources RICOH Aficio MP C7500
/Library/Printers/RICOH (the entire folder)

The next thing you should do is to determine what printer languages your Ricoh supports. Your IT person should be able to tell you. Alternatively, you can have the printer print out a configuration sheet from the printer control panel.

If the printer does have a PostScript module installed, then download the OS X 10.6 Ricoh drivers from _ http://support.apple.com/kb/DL902_.

If the printer does not have the PostScript module installed, it should be able to use a PCL 6/PCL PXL driver. In this case, use the Mac OS X packages for the pxlmono driver. These can be found at _ http://www.linuxfoundation.org/collaborate/workgroups/openprinting/macosx/pxlmon o_. Be sure you also install Foomatic-RIP and Ghostscript.

Aug 13, 2010 10:53 AM in response to Mike Amin

On Snow Leopard, you may see the error message, “The printer software was installed incorrectly. Please reinstall the printer’s software or contact the manufacturer for assistance.”

The newest version of CUPS requires that all driver files be owned by root, and many PPDs and plugins are not owned by root by default. To remedy this, open a terminal wndow and type:

sudo chown -R root:admin /Library/Printers

Oct 14, 2010 10:34 AM in response to Will@google

Will's terminal solution worked like a charm for me (I had the same problem with the B&W Ricoh Aficio MP 6000). Thanks.

I had also followed the Apple link above for info on Ricoh drivers provided via Apple, and they DO have a driver for the color MP 6000, but NOT the B&W 6000. Why not I don't know as it's long been available from Ricoh - it's for OS 10.5 and above (not 10.6 updated), but with this fix it works. The drivers available from the Apple link are the same as those installed by Software Update (but I think it only installs drivers for detected printers).

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Can't print or properly install drivers for Ricoh Aficio MP C6000

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