Ipod touch can't connect to Itunes Store Error (-9812)

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Ipod touch can't connect to Itunes Store Error (-9812)

Hello, I downloaded the new Itunes version 9.0 an then upgraded my Ipod touch to iOS4. Everything was going well but since my Ipod upgraded to iOS4 it isn't able anymore to connect with the Itunes, meaning with the Itunes store because when it is connected the page loads but then Itunes says " We could not complete your Itunes Store request. An unknown error occured (-9812). There was an error in the Itunes Store. Please try again later. "
However my Itunes Store is working well and I can easily connect to it.
My Ipod shows the sign " connect to Itunes " for the whole time.
Why do I need to connect to Itunes Store when I want to see the page of the Ipod?
Why can't my Ipod connect it's page anymore?
Please Help

Microsoft, Windows XP

Posted on Jun 30, 2010 10:06 AM

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Answer 1

Dah•veed

Level 9

64,729 points

Jun 30, 2010 11:05 AM in response to Thefrog20

Are you sure that you have the latest version of iTunes? We are at 9.2.

http://www.apple.com/itunes/download/

Dah•veed

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Answer 2

Thefrog20 Author

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Jun 30, 2010 11:14 AM in response to Thefrog20

Yes, I've got the Itunes 9.2 for Windows XP .

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Answer 3

Ingo2711

Level 9

70,473 points

Jun 30, 2010 11:50 AM in response to Thefrog20

There's new info about iTunes Store errors, covering your error as well: http://support.apple.com/kb/TS3297

"Error -9812"
This alert is often caused by cryptographic issues with your Windows installation.
If you have broadband access (cable, DSL, or other high-speed access), try turning your modem off for a minute and then turning it back on. If you also have a router connected to the modem, turn it off for a minute and then back on again. Once you've established a web connection, try accessing the iTunes Store again from iTunes.
If that does not resolve the issue, follow the steps in the Microsoft knowledge base article KB931125. http://support.microsoft.com/?kbid=931125
If the issue continues, follow the steps in the Microsoft knowledge base article http://support.microsoft.com/kb/822798 to resolve the issue. Note that while the Microsoft article describes a different issue, both issues share the same cause and solution.

Message was edited by: Ingo2711

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Answer 4

Thefrog20 Author

Level 1

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Jun 30, 2010 12:29 PM in response to Thefrog20

Thanks for your answer but that's not the problem.
My Itunes Store is working perfectly and my Internet connection has no problems.
It's my Ipod which is unable to load on it's page. Why does the Ipod designated page need an Itunes Store connection when it is actually there to synchronise the Itunes Music?

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Answer 5

Ingo2711

Level 9

70,473 points

Jun 30, 2010 12:46 PM in response to Thefrog20

Did you check if the account info in Settings/Store is entered correctly?
I just tried to connect to iTunes using my ipod, no problems, and the account info is also the same as on my computer.

Message was edited by: Ingo2711

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