Blue Screen Crash when iTunes version 9.2 accesses iTunes store
I have posted on a previous issue regardng blue screen crash when upgrading to iTunes v9.2 but have done a few other things to try to locate the problem.
Firstly, as this is a shared computer I used a colleagues login details to login into their desktop. Then opened iTunes from there. It opened perfectly normally and found and played music stored on the computer. However, as I had noticed that iTunes was crashing when I was logged in as it was trying to access the iTunes store I then tried to accesss the iTunes store from within iTunes on my colleagues desktop. Hey presto, blue screen crash with the following error:
* STOP: 0x0000007E (0x0000005, 0xBF271800, 0xA811350c, 0xA8113208)
* ati3duag.dll - Address BF271800 base at BF16B000, Datestamp 46eb3954
I then restarted my computer, unplugged it from the network and started iTunes in my desktop. It started normally with no problems. I even synchronised my iPhone without any problems to my music and Outlook (Calendar & Contacts).
I removed my iPhone, then tried to access the iTunes music store and guess what it went half way through the process and gave the Blue Screen error again.
Just for completeness sake I did the same thing using my colleagues desktop iTunes access and iTunes did the same thing again (without synching my phone obviously) and when trying to access the store it gets half way through, hangs and then it crashes.
Any ideas???
Firstly, as this is a shared computer I used a colleagues login details to login into their desktop. Then opened iTunes from there. It opened perfectly normally and found and played music stored on the computer. However, as I had noticed that iTunes was crashing when I was logged in as it was trying to access the iTunes store I then tried to accesss the iTunes store from within iTunes on my colleagues desktop. Hey presto, blue screen crash with the following error:
* STOP: 0x0000007E (0x0000005, 0xBF271800, 0xA811350c, 0xA8113208)
* ati3duag.dll - Address BF271800 base at BF16B000, Datestamp 46eb3954
I then restarted my computer, unplugged it from the network and started iTunes in my desktop. It started normally with no problems. I even synchronised my iPhone without any problems to my music and Outlook (Calendar & Contacts).
I removed my iPhone, then tried to access the iTunes music store and guess what it went half way through the process and gave the Blue Screen error again.
Just for completeness sake I did the same thing using my colleagues desktop iTunes access and iTunes did the same thing again (without synching my phone obviously) and when trying to access the store it gets half way through, hangs and then it crashes.
Any ideas???
Dell Vostro 200, Windows XP Pro
