6 Replies Latest reply: Apr 28, 2011 10:27 AM by Armageddon Girl
lilk13 Level 1 (0 points)
I open itunes and then plug in my ipad to sync and backup, then I get the blue screen stating that a problem has been detected and windows has been shut down to prevent damage. The error message gives these codes: 0X0000007E (0XC0000005, 0X0000000, 0XBA5237C8, 0XBA5234C4). Things worked perfectly a week ago when I plugged the ipad in to do the same thing and nothing has changed. I've run anti spyware and virus program to make sure there are no viruses on my PC. When I turn the computer back on it goes through a disk check. One of the times when it was going through this check it gave this message: windows\prefetch\itunes.exe-14FD3AEE.PF, don't even know what this is.

Is it possible to uninstall or itunes and reinstall, or reinstall over existing itunes? And if so do I deauthorize itunes before doing so?

Have already been on the phone with my computer guy and he confirms there's nothing wrong with my system.

Need help!!



Acer laptop, Windows XP Pro, Computer recently repaired.