Voice Mail Password Issue

Typically, a default voicemail password is the last four digits of your phone number, try that.

Hello,

Call 611 on your phone. There will either be a option to change the passcode or you will have to speak to a "service professional".

If you don't remember your pascode then you have to call ATT to reset it. That's the only way.

The way to change it on your phone if you remember the code is through the settings like you've seen.

I don't have a home phone so I don't know how AT&T's home phone and mobile voicemail integrate. Do you have a home number and a mobile number? The reason I say call AT&T is because they can remotely reset your passcode without having the original passcode. The iPhone stores the last correct passcode that the AT&T account is set up with and they can reset it for you.

You should try 🙂 I wouldn't have suggested it if I haven't experienced the issue myself. The 3 minute call to them reset the code for me and the code is easy to remember- 1234

Same problem. No visual voicemail and couldn't remember original password pin. This worked for me no problem - I was actually shocked at how easily/insecufre it was. This was after I upgraded my 3GS to OS4. I don't remember the exact keys to press or sequence since it's now different that it works, but it's along these lines:

1. From phone keypad, hold 1 key to get voicemail menu
2. Choose Administrative options (or similar, maybe Pesonal first, etc.).
3. Choose to turn password off. Accept the warning. You are not asked for a password/pin.
4. Power phone off/back on
5. Phone keypad again, hold 1 to get voicemail menu
6. Choose Administrative options
7. Choose Password
8. You are prompted to enter a new password/pin. You are not prompted for any previous pin.
9. Make sure you have password turned back on after (see 3 above).
10. Exit the menus.

Within seconds, my voicemail was working without prompting for password/ping and all my visual voicemails returned fully functioning. All is good now!!