Skip navigation

How do I turn OFF passcode lock?

21830 Views 4 Replies Latest reply: Jul 4, 2010 9:09 AM by Paul Don RSS
DennisCo Level 1 Level 1 (15 points)
Currently Being Moderated
Jul 4, 2010 8:52 AM
On my prior (3G) iPhone, I used the Passcode Lock feature. I guess because of habit, I activated it on this new iPhone4 too. But, now I don't want it on. I want to turn it off.

I tried going to settings / general / passcode lock, and it prompts me for my passcode, but then then when I enter my code, the "turn passcode off" button is grayed out. what's the deal here? I want to TURN IT OFF, but I'm not interested in reseting my phone back to factory settings to do it, as I spent a fair amount of time getting this phone and the UI customized to me.

anyone else having this problem, or have a suggestion?

iMac I7 (27"), Macbook Pro, MacMini, iPhone4, Mac OS X (10.6.4)
  • gdgmacguy Level 6 Level 6 (18,405 points)
    Currently Being Moderated
    Jul 4, 2010 8:58 AM (in response to DennisCo)
    Do you have an Exchange mail account set up? If so, many Exchange administrators require a passcode lock to enable Exchange mail on the phone.
    MacBook Pro, MacBook Air, iMac, Mac OS X (10.6.3), iPhone
  • Paul Don Level 2 Level 2 (275 points)
    Currently Being Moderated
    Jul 4, 2010 9:09 AM (in response to DennisCo)
    Hi There, Is it possible that your using a VPN connection or an Exchange account that have been setup to use a mandatory passcode? I believe this would prevent it being turned off.
    You could try writing the details down of any connections and then removing them, restarting the phone and seeing if it makes a difference. If it does, the administrator of the system you're using may be able to help. If you back the phone up first you'll be able to restore if anything goes wrong.

    Hope this helps.
    Macbook 13" 2.2, Mac OS X (10.5.4)


More Like This

  • Retrieving data ...

Bookmarked By (0)


  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.