7 Replies Latest reply: Jul 5, 2010 10:17 PM by Allan Sampson
Carlgstevens Level 1 Level 1 (0 points)
I can't sync my iPhone but my iPod does. Furthermore, all services, physical connections appear to be running/operable. iTunes diagnostic test even showed every possible service I could think of working but returned a sync test result of "no ipod, iphone or iPad found", yet the phone charges, and I can download my pix via any appropriate app on the computer.

iTunes diagnostic results also allowed the list to be saved which I haven't posted due to its length and because it showed nothing was at fault or not running, et cet.

I've reinstalled iTunes, used different USB connections, rebooted the computer, rebooted the iPhone to no avail. It really appears to be w/in the iTunes s/w because everything up to that point is fine.

Dell Optiplex 370, 3.2 GHz 2G RAM
  • Allan Sampson Level 10 Level 10 (123,370 points)
    iTunes diagnostic test even showed every possible service I could think of working but returned a sync test result of "no ipod, iphone or iPad found", yet the phone charges, and I can download my pix via any appropriate app on the computer.


    iTunes isn't required to charge an iPhone and isn't required to import photos from the iPhone's Camera Roll.

    http://www.apple.com/support/iphone/assistant/itunes/#section_7
  • Carlgstevens Level 1 Level 1 (0 points)
    I know iTunes isn't required to charge the iPhone or copy pix. I mention it to simply demonstrate functionality and connectivity. The issue is the problem of iTunes not seeing/recognizing the iphone.
  • Allan Sampson Level 10 Level 10 (123,370 points)
    OK.

    You're welcome.
  • tjtriangle Level 1 Level 1 (0 points)
    I am having the EXACT same problems! I even took my iPhone in to the genius bar and they reset it. After I uninstalled the itunes as was suggested in Article HT1224 "Removing iTunes for Mac OS X", it recognized my phone and I was able to sync it, however, now it won't recognize it again.
    I think the guy who replied to your problem is rude and I hope someone can reply with a fix that actually works rather than having to uninstall iTunes and reinstall each time we want to sync our iPhones.
    I have the latest iPhone software update for 3G and the latest software updates for Mac and iTunes.
    This is obviously a problem, since the IOS 4 installation and rather than a rude reply from an expert, it would be very helpful to actually have a fix.
    iTunes does NOT recognize iPhone. Please help.
  • Carlgstevens Level 1 Level 1 (0 points)
    I will say this much; that I was fine for almost 2 years...however long the 3G model has been available and, it's been flawless up until now. I can also say that there have been no known s/w changes on my computer when this problem arose. You and I are talking different platforms entirely; MAC and PC (don't start on me with those commercials, LOL, I think they're great!). But, from my end (Microsoft) I've been pretty thorough in drilling down the problem to iTunes and that's with the passive "Help" of iTunes diagnostic s/w. I don't know if you are familiar with all the nuances of a pc but all the h/w and drivers and cables and other s/w are working fine with my iPhone. I've even confirmed Apple's own s/w supposedly is running. I do also have an iPod which continues to connect to iTunes. So, there's the rub! Let me know if you hear of a solution.
  • tjtriangle Level 1 Level 1 (0 points)
    I believe it's iTunes too. My photo software opens when I connect my iPhone, but iTunes doesn't recognize my phone.
    Everything was working wonderfully until I downloaded the latest iTunes software update and then it froze my iPhone up and I'm not completely sure, but I think it fried my hard drive too. I had to have a new hard drive put in my Mac right after I installed the new software. So, my Mac and my iPhone went bonkers right after installing the new software update. Coincidence? Hmmm. I will let you know if I find anything out. I thought these forums were supposed to be so that people who know the fixes can tell you how to fix it. So far I've not found a solution.
  • Allan Sampson Level 10 Level 10 (123,370 points)
    Installing a software or a software update cannot "fry" a hard drive, so this was a coincidence. As an example, installing an OS update can bring an underlying/unknown problem to the surface but isn't the cause of a resulting problem after the install.

    Per a post you made on September 26, 2009, your hard drive had failed at that time.

    http://discussions.apple.com/message.jspa?messageID=10300424#10300424

    The new hard drive installed last September - less than a year ago has failed after installing the current iTunes version? If so and you've had two complete hard drive failures in less that a year, this has nothing to do with the iTunes version installed and being used.

    If no change after re-installing the current iTunes version over the existing without deleting iTunes first, try deleting iTunes first before doing so.

    http://support.apple.com/kb/HT1224