2997 Views 7 Replies Latest reply: Jul 5, 2010 10:17 PM by Allan Sampson
iTunes diagnostic test even showed every possible service I could think of working but returned a sync test result of "no ipod, iphone or iPad found", yet the phone charges, and I can download my pix via any appropriate app on the computer.
iTunes isn't required to charge an iPhone and isn't required to import photos from the iPhone's Camera Roll.
I am having the EXACT same problems! I even took my iPhone in to the genius bar and they reset it. After I uninstalled the itunes as was suggested in Article HT1224 "Removing iTunes for Mac OS X", it recognized my phone and I was able to sync it, however, now it won't recognize it again.
I think the guy who replied to your problem is rude and I hope someone can reply with a fix that actually works rather than having to uninstall iTunes and reinstall each time we want to sync our iPhones.
I have the latest iPhone software update for 3G and the latest software updates for Mac and iTunes.
This is obviously a problem, since the IOS 4 installation and rather than a rude reply from an expert, it would be very helpful to actually have a fix.
iTunes does NOT recognize iPhone. Please help.
I will say this much; that I was fine for almost 2 years...however long the 3G model has been available and, it's been flawless up until now. I can also say that there have been no known s/w changes on my computer when this problem arose. You and I are talking different platforms entirely; MAC and PC (don't start on me with those commercials, LOL, I think they're great!). But, from my end (Microsoft) I've been pretty thorough in drilling down the problem to iTunes and that's with the passive "Help" of iTunes diagnostic s/w. I don't know if you are familiar with all the nuances of a pc but all the h/w and drivers and cables and other s/w are working fine with my iPhone. I've even confirmed Apple's own s/w supposedly is running. I do also have an iPod which continues to connect to iTunes. So, there's the rub! Let me know if you hear of a solution.
I believe it's iTunes too. My photo software opens when I connect my iPhone, but iTunes doesn't recognize my phone.
Everything was working wonderfully until I downloaded the latest iTunes software update and then it froze my iPhone up and I'm not completely sure, but I think it fried my hard drive too. I had to have a new hard drive put in my Mac right after I installed the new software. So, my Mac and my iPhone went bonkers right after installing the new software update. Coincidence? Hmmm. I will let you know if I find anything out. I thought these forums were supposed to be so that people who know the fixes can tell you how to fix it. So far I've not found a solution.
Installing a software or a software update cannot "fry" a hard drive, so this was a coincidence. As an example, installing an OS update can bring an underlying/unknown problem to the surface but isn't the cause of a resulting problem after the install.
Per a post you made on September 26, 2009, your hard drive had failed at that time.
The new hard drive installed last September - less than a year ago has failed after installing the current iTunes version? If so and you've had two complete hard drive failures in less that a year, this has nothing to do with the iTunes version installed and being used.
If no change after re-installing the current iTunes version over the existing without deleting iTunes first, try deleting iTunes first before doing so.