Iphone 4 WIFI connection problems with AirPort Extreme Base Station.

Question

Level 1

1 points

Iphone 4 WIFI connection problems with AirPort Extreme Base Station.

Iphone 4 WIFI connection problems with AirPort Extreme Base Station. The Wifi will work to connect to the internet but at slow speeds. It will take 1/2 hour to download simple progams in the app store. It won't even play utube video's. The router works fine with my Macbook pro and my Iphone 3g. This seems to be a Iphone 4 issue. I have reset the network settings a few times in the iphone4. I have also unpluged the Airport Extreme base station several times to reset it. The firmware is the latest version. I have heard that the Iphone 4 will not work on the 5GHz band and that you need to change your Airport Extreme to 2.4GHz band. I have changed every setting that I could think of in the Airport settings. The 3g connection works good. Please help.

Iphone 4, iOS 4, AirPort Extreme Base Station/ Macbook pro

Posted on Jul 4, 2010 1:55 PM

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Answer 1

Jul 4, 2010 4:53 PM in response to jacjb

im having the same issue with the iphone 4. We have a playstation 3, iphone 3g, iphone 3gs and a pc all on the same network and only my iphone 4 has a problem. I've also changed network settings several times. Help!!!

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Answer 2

rickyfc

Level 1

10 points

Jul 4, 2010 7:44 PM in response to jacjb

Welcome to the club. Wifi is completely busted on this phone. My experience is the same as yours ... 3 minutes to load a web page, 4-1/2 minutes to retrieve mail and the list goes on. Tried resetting network settings, restoring as a new device, tweaking network settings ad nauseum. All other devices including my 3GS and iPad work perfectly. The same web page loads in about 4 seconds and the same mail is retrieved in about 8 seconds. I've finally gotten to the point where I've just turned wifi off completely and use my crappy 3G service because--and I can't believe I'm saying this--it's faster than wifi. And that's just sad.

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Answer 3

Jul 6, 2010 12:00 AM in response to jacjb

I was fine at first, but now my iPhone 4 says 'incorrect password' when trying to connect to my Airport Extreme. Which means no downloads >20MB and NO FACETIME. That's not a good thing, and compounded with my proximity sensor malfunctions, its starting to get to me. Is there a fix on the way?

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Answer 4

ktl13

Level 1

0 points

Jul 8, 2010 4:08 PM in response to jacjb

Me too. I cannot connect to my wifi, but I took my phone to the AT&T store and they were able to connect it to a wifi. At home though it won't work. Is there a solution? The face time doesn't even work without wifi...

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Answer 5

Jul 9, 2010 6:44 AM in response to jacjb

I started having a similar problem just last night. After I updated O4 I was not longer able to get on my airport extreme network, nor with my iPod touch. However, my iMac recognized it just fine. I reset everything, even hard reset my airport extreme and changed the password and have had no luck getting it to join and just keep getting "incorrect password". Any solutions would be appreciated!

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Answer 6

Jul 9, 2010 7:26 AM in response to jacjb

Thank goodness for this discussion board. I though I was going crazy. Yesterday BOTH iPhone 3GSs in the household stopped connecting to my Airport Extreme, except when they were within 6 feet of the base station and then they operate at extremely slow speeds. Both have recently been upgraded to iOS4 and seemed to work fine until yesterday. My Mac Mini (which is located on the other side of the apartment) and my MacBook connect just fine.

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Answer 7

Jul 10, 2010 11:57 AM in response to jacjb

Hi guys, it's not just with Airport. I'm having the same problem with a D-Link ADSL router too.

My old 3G will download a page in a second but the iPhone 4 won't connect to the internet at all over wi-fi. I'm having to use 3G, which thankfully is good where I am, but it is going to hit on my data limits.

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Answer 8

mmespell

Level 1

4 points

Jul 13, 2010 12:57 PM in response to jacjb

Any more info out there?

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Answer 9

Jul 29, 2010 5:40 PM in response to jacjb

I have this same problem in my new iPhone 4. I found a solution that works but it's not a fix. I simply connected my iPhone to my airport extremes guest network. My speeds jump up to 5mbs but if I switch back to my main the speed dramatically drops again. Again, not a fix but at least a solution.

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Answer 10

Sep 6, 2010 2:08 PM in response to jacjb

It seems strange to me that Apple won't acknowledge a problem with wifi when many users are complaining about it on the iphone 4. My wifi connection works after I reboot the my router, but after a while disappears and I can't reconnect without rebooting the router again. I have reset the network settings, but that doesn't work. I have no problem connecting wifi with my ipod 4.0.1 so how couldn't it be my iphone 4 that has the problem. It doesn't look like 4.0.2 is going to fix this problem. Come on Apple, this is a big problem for users, especially since Facetime
won't work without wifi.

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Answer 11

James Mol

Level 3

742 points

Sep 7, 2010 4:15 AM in response to jacjb

If many of you are having the same problem please let Apple know in one of two ways.

The simple way is at:
http://www.apple.com/feedback/iphone.html
Select Feedback Type: Bug Report
Fill out the form. Just takes a minute

If you are a developer, registered to be a developer, or at least understand the lingo, you can report the bug at
https://bugreport.apple.com/
Fill out the form. It is more complex, but a few have had an email contact asking for more information but a Core Duo chip is required to run the report to send to them.

If it is happening to enough people and we start telling Apple, they may look into it. Or it may be a non issue by the end of this week with the release of 4.1.

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