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White Screen/Black Screen. Error 21

Hello everyone.

I am trying to fix my IPOD. I am getting a white screen or a black screen upon starting it up.

I have tried a lot of things including several attempts at a restore but I get an error 21. I have disabled/uninstalled all security software, but it did not help.

If I leave the IPOD sit for 4-5 hours, I do get an apple logo but it goes away after 20-30 seconds, and I go back to the repeated white screens and black screens.

There is a video on youtube of a guy with a similar problem as mine.
http://www.youtube.com/watch?v=cXtm-4PFRD0

Any advise would be greatly appreciated.

My warranty is up, so exchange is not an option.

Thanks

IPOD touch 16 GB, Windows Vista

Posted on Jul 5, 2010 9:28 PM

Reply
5 replies

Jul 6, 2010 4:43 AM in response to beerbeerbeer21

I had the same problem with error 21 and brought mine to the reseller store, and they could fix it by restoring it simply (that's what they tell me).
This did not work on my pc or another pc i tried it on as well with fresh itunes installation.
I have no clue why it worked simply on their computers and will not work on mine but now it works again.
Ask for the price first because it costed me 32 euros 😟 , if possible try to restore it in the store on a mac in the shop before they send it to be repaired

Jul 6, 2010 7:58 AM in response to beerbeerbeer21

Welcome to the discussions,

Try to delete the ipod software file located in C:\Documents and Settings\username\Application Data\Apple Computer\iTunes\iPhone Software Updates to make iTunes download a new copy when you connect in recovery mode. Maybe the file stored on your PC is damaged.
Connect in recovery mode: http://support.apple.com/kb/HT1808

White Screen/Black Screen. Error 21

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