3 Replies Latest reply: Jul 6, 2010 4:52 AM by helpmeappleuser
helpmeappleuser Level 1 Level 1 (0 points)
HELP!

I have tried all the troubleshooters, I have tried all usb ports, I have installed, uninstalled and reinstalled 3 times.

When onto apple we forced my iphone to be recognised in Itunes but then it came up with error code 1611 before the hardware had completed install.

I ran the diagnostics last night and got the below (the top bit is missing however) - the driver said it was not installed, and it says activation iphone server not connected - timed out.

I tried to reinstall the driver for Vista and it said I already had a more upto date version of this and could not install it.

I have run out of ideas.


iTunes is enabled in Windows Firewall.

Connection attempt to Apple website was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.
Last successful store access was 2010-07-06 00:19:06.


** CD/DVD Drive Tests **

LowerFilters: Afc (1.0.0.2), PxHelp20 (2.0.0.0), DRVMCDB (1.0.0.1), DLACDBHM (1.0.0.1),
UpperFilters: GEARAspiWDM (2.2.0.1),

E: PIONEER DVD+-RW DR-K17Y, Rev 0.94
Drive is empty.



** Device Connectivity Tests **

iPodService 9.2.0.61 is currently running.
iTunesHelper 9.2.0.61 is currently running.
Apple Mobile Device service 3.1.0.0 is currently running.

Universal Serial Bus Controllers:

Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC. Device is working properly.

Iphone 4, iOS 4, Vista
  • Joe Z in VA Level 2 Level 2 (435 points)
    http://support.apple.com/kb/TS1275

    Error 23, 28, 29, 1011, 1012, 1611: These errors may indicate a hardware issue with your device. Follow the steps in this article and also attempt to restore while connected to a known-good computer and network to isolate this issue to the device. If the IMEI or MAC address is missing or is a default value, this can also confirm a hardware issue.


    Another terminology is that the iPhone, pc, or USB is faulty. Try other USB ports prior to pc repair or iPhone exchange.
  • helpmeappleuser Level 1 Level 1 (0 points)
    I have done all of the suggested issues and tried all 4 USB ports - as you can see from the diagnostics, all the USB ports are working fine.

    The iphone has also registered on another computer, so I think the issue lies with the installation of Itunes not installing the driver properly.

    I should say that I spent 1 hour on the phone to apple and we discussed issue 1611 and there was no further support at that point they could provide until I'd tried the iphone on another computer.

    As you can see from the diagnostics, the USBs are fine also - I need someone very capable with configuration of drivers to advise as I think this may be the problem.
  • helpmeappleuser Level 1 Level 1 (0 points)
    Also, other devices work fine in the USB ports - webcam/camera etc