Skip navigation
This discussion is archived

Iphone 4 os update using Microsoft sync Ford vehicles.

4081 Views 6 Replies Latest reply: Oct 12, 2010 3:45 PM by Jess650 RSS
Vegasdave1972 Calculating status...
Currently Being Moderated
Jul 6, 2010 5:22 AM
I have a second generation Iphone 3G. I also have a Ford vehicle with Microsoft Sync. I up to a couple weeks ago had the option of saying phone, call so and so and after I recently upgraded to the os 4 update on it. I have gotten it to the phone option but it says no entries in phone book. But I do have it full of names and still can call if I say the number but there seems to be some bug that doesnt recognize it. I did call apple care I am only 1 year in to my two year contract and have tried everything in regards to it but apple said they have no knowledge of the problem and I updated my car computer through an update on sync my ride. com. I was wondering if anyone else knows of the problem and or a fix. Thanks for your time.
Microsoft Sync with OS 4 Iphone 3, iOS 4
  • JenS3 Calculating status...

    I am having the same problem with my iPhone 3GS and I tried deleting the device and adding it again and the problem is not fixed, is this what you did?

    Thank you.
    iPhone 3GS, iOS 4, none
  • Droid4Life Level 1 Level 1 (0 points)
    I have the same issue has anyone been able to resolve this? 3gs with OS4 and sync will not download phonebook.
    NA, iOS 4, NA
  • Slugberger Calculating status...
    I resolved this issue with some help from Ford. They have a special dept that deals with sync. They are aware of the problem. Your version of Microsoft Sync needs to be updated to 1.3. You must go to and create an account(you will need the vin # of your car). Then you will need a memory stick to download 1.3. Take it to your car and install. Then your phonebook will download. You can call Ford at 800-521-4140. They will walk you through the process. Very helpful. I am a little disappointed with Apple they should be more aware that there is a problem(however they gave me the # of Ford).
    iphone4, iOS 4
  • Donovan1 Calculating status...
    I got the iPhone 4 to work. If your Sync software is older than version 1.3 then this may work.

    Here is what I did.

    1. Put your iPhone 4 "ON" Airplane Mode. (Settings - Airplane Mode - set to ON)

    2. Deleted all Bluetooth devices from the Sync Menu.

    3. Get a blank or empty thumb drive and get the Sync software update version 1.3 download from on the thumb drive.

    4. Plug it into your USB port and start your car.

    5. Find the section in your Sync Menu to Install Applications and tell it YES to install.

    6. DO NOT shut the car off or remove the thumb drive until it finishes speaking to you the second time. (could take 20 min., but mine was done in 8)

    7. Once it is done talking the second time, shut the car off, and open one of your doors.

    8. Remove the thumb drive and then restart your car.

    9. Turn your iPhone 4 "OFF" Airplane Mode. (Settings - Airplane Mode - set to OFF)

    10. Make sure your Bluetooth is ON your phone as well and use the Sync Menu to add a new phone.

    11. Follow the instructions to add the phone and download the phonebook into your Sync.

    12. When you are all done in the car, you need to put the thumb drive back in your computer, and finish the last step on to update your version.

    That did it! If you have trouble you can call Sync and they can help you complete the process.

    I hope this helps!
    iPhone 4, iOS 4, Microsoft Sync Ver 1.3 (now)
  • Jess650 Calculating status...
    Is Microsoft Sync version 3.1 the latest? Because that is what I have and I don't see any other available updates on the Sync website. I just bought the iPhone 4 this past Sunday and the USB port in my 2010 Ford Escape doesn't even acknowledge when the phone is plugged in. Nothing happens.
    MacBook Pro, iOS 4


More Like This

  • Retrieving data ...

Bookmarked By (0)


  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.