Previous 1 2 Next 15 Replies Latest reply: Sep 18, 2010 6:25 PM by MGraf
dlammin Level 1 Level 1 (0 points)
I've had a look through other threads and seen that a few people have had the same problem as me, but none of the solutions people offered there have worked. I thought I'd ask, in case mine is in some way different...

I have been having massive problems with iWork 09. All three applications have loaded for a few seconds, then 'unexpectedly quit'. I've been trying to find some way to fix it (I have a feeling it is font related) but so far nothing has worked (including font verification, combo updates, TinkerTool and Lynotype)

. Does anyone have any clues? I'm relatively computer illiterate...

This is the error message that comes up:

Process: Pages [164]
Path: /Applications/iWork '09/Pages.app/Contents/MacOS/Pages
Identifier: com.apple.iWork.Pages
Version: 4.0.3 (766)
Build Info: Pages-7660000~2
Code Type: X86 (Native)
Parent Process: launchd [77]

Date/Time: 2010-07-07 00:16:53.516 +1000
OS Version: Mac OS X 10.6.4 (10F569)
Report Version: 6

Interval Since Last Report: 63292 sec
Crashes Since Last Report: 21
Per-App Interval Since Last Report: 236 sec
Per-App Crashes Since Last Report: 13
Anonymous UUID: 16B0E34E-6872-49D5-AC38-BCA4F610E2C6

Exception Type: EXCBADACCESS (SIGBUS)
Exception Codes: KERNPROTECTIONFAILURE at 0x000000000000001c
Crashed Thread: 5

Thread 0: Dispatch queue: com.apple.main-thread
0 libSystem.B.dylib 0x98a550fa machmsgtrap + 10
1 libSystem.B.dylib 0x98a55867 mach_msg + 68
2 com.apple.CoreFoundation 0x97aa2faf __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x97aa2094 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x97aa1ec1 CFRunLoopRunInMode + 97
5 com.apple.HIToolbox 0x9935cf9c RunCurrentEventLoopInMode + 392
6 com.apple.HIToolbox 0x9935cd51 ReceiveNextEventCommon + 354
7 com.apple.HIToolbox 0x9935cbd6 BlockUntilNextEventMatchingListInMode + 81
8 com.apple.AppKit 0x9004ba89 _DPSNextEvent + 847
9 com.apple.AppKit 0x9004b2ca -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 156
10 com.apple.AppKit 0x9000d55b -[NSApplication run] + 821
11 com.apple.AppKit 0x900055ed NSApplicationMain + 574
12 com.apple.iWork.Pages 0x0000d0a1 _gnu_cxx::newallocator<std::pair<unsigned char const*, Status ()(_xmlTextReader, SFMDI*)> >::construct(std::pair<unsigned char const*, Status ()(_xmlTextReader, SFMDI)>, std::pair<unsigned char const*, Status ()(_xmlTextReader, SFMDI*)> const&) + 497
13 com.apple.iWork.Pages 0x0000cfa0 _gnu_cxx::newallocator<std::pair<unsigned char const*, Status ()(_xmlTextReader, SFMDI*)> >::construct(std::pair<unsigned char const*, Status ()(_xmlTextReader, SFMDI)>, std::pair<unsigned char const*, Status ()(_xmlTextReader, SFMDI*)> const&) + 240
14 com.apple.iWork.Pages 0x0007cb7d _gnu_cxx::newallocator<std::pair<unsigned char const*, Status ()(_xmlTextReader, SFMDI*)> >::construct(std::pair<unsigned char const*, Status ()(_xmlTextReader, SFMDI)>, std::pair<unsigned char const*, Status ()(_xmlTextReader, SFMDI*)> const&) + 457933

Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x98a7b942 kevent + 10
1 libSystem.B.dylib 0x98a7c05c dispatch_mgrinvoke + 215
2 libSystem.B.dylib 0x98a7b519 dispatch_queueinvoke + 163
3 libSystem.B.dylib 0x98a7b2be dispatch_workerthread2 + 240
4 libSystem.B.dylib 0x98a7ad41 pthreadwqthread + 390
5 libSystem.B.dylib 0x98a7ab86 start_wqthread + 30

Thread 2:
0 libSystem.B.dylib 0x98a7a9d2 _workqkernreturn + 10
1 libSystem.B.dylib 0x98a7af68 pthreadwqthread + 941
2 libSystem.B.dylib 0x98a7ab86 start_wqthread + 30

Thread 3:
0 libSystem.B.dylib 0x98a5515a semaphoretimedwait_signaltrap + 10
1 libSystem.B.dylib 0x98a82ca5 pthread_condwait + 1066
2 libSystem.B.dylib 0x98ab1848 pthreadcond_timedwait_relativenp + 47
3 com.apple.Foundation 0x943ffa80 -[NSCondition waitUntilDate:] + 453
4 com.apple.Foundation 0x943b87f1 -[NSConditionLock lockWhenCondition:beforeDate:] + 279
5 com.apple.Foundation 0x943b86d4 -[NSConditionLock lockWhenCondition:] + 69
6 com.apple.Keynote.SFControls 0x02333d4d -[SFCImageCollectionUpdateQueue(Private) thread:] + 98
7 com.apple.Foundation 0x943c38d4 -[NSThread main] + 45
8 com.apple.Foundation 0x943c3884 _NSThread__main_ + 1499
9 libSystem.B.dylib 0x98a8281d pthreadstart + 345
10 libSystem.B.dylib 0x98a826a2 thread_start + 34

Thread 4:
0 libSystem.B.dylib 0x98a83066 _semwaitsignal + 10
1 libSystem.B.dylib 0x98a82d22 pthread_condwait + 1191
2 libSystem.B.dylib 0x98a849b8 pthreadcondwait$UNIX2003 + 73
3 com.apple.CoreVideo 0x9688f86a CVDisplayLink::runIOThread() + 1016
4 com.apple.CoreVideo 0x9688f456 startIOThread(void*) + 156
5 libSystem.B.dylib 0x98a8281d pthreadstart + 345
6 libSystem.B.dylib 0x98a826a2 thread_start + 34

Thread 5 Crashed:
0 libTrueTypeScaler.dylib 0x977d5a84 fntUTP(fntLocalGraphicStateType*) + 20
1 libTrueTypeScaler.dylib 0x977bc536 fntInnerExecute(fntLocalGraphicStateType*, unsigned char*, unsigned char*) + 59
2 libTrueTypeScaler.dylib 0x977bc4b5 fntExecute(fntElementType**, fnt_GlobalGraphicStateType*, unsigned char*, unsigned char*, void (*)(), memoryContext*, unsigned char, unsigned char, unsigned char) + 438
3 libTrueTypeScaler.dylib 0x977bc9fe RunPreProgram(fsg_SplineKey*, transformState const*, void (*)()) + 310
4 libTrueTypeScaler.dylib 0x977bc201 CreateGlyphElement(fsg_SplineKey*, long, unsigned char, unsigned char) + 344
5 libTrueTypeScaler.dylib 0x977b8635 CreateScalerGlyphBlock(fsg_SplineKey*, memoryContext*, scalerGlyph const*) + 229
6 libTrueTypeScaler.dylib 0x977b849f AssureGlyphBlock(fsg_SplineKey*, memoryContext*, transformBlockCacheNode*, scalerGlyph*) + 180
7 libTrueTypeScaler.dylib 0x977b46e9 TTGetStrikeSpecs + 598
8 libFontParser.dylib 0x94d9142e TConcreteFontScaler::GetFontMetrics() const + 46
9 libFontParser.dylib 0x94ddb7d7 TConcreteFontScaler::GetATSCompatibleMetrics(int&, int&, int&, int&, int&, int&, int&) const + 25
10 libFontParser.dylib 0x94d926d0 FPFontGetGlyphsForUnichars + 428
11 com.apple.CoreText 0x98647d52 TBaseFont::CalculateFontMetrics(bool) const + 342
12 com.apple.CoreText 0x98647ba9 TBaseFont::InitFontMetrics() const + 51
13 com.apple.CoreText 0x986479ad TBaseFont::GetStrikeMetrics(float, CGAffineTransform const*, bool) const + 81
14 com.apple.CoreText 0x9864791f TFont::InitStrikeMetrics() const + 55
15 com.apple.CoreText 0x9864b323 CTFontGetAscent + 49
16 com.apple.AppKit 0x9005e000 __NSFontInstanceInfoInitializeMetricsInfo + 48
17 com.apple.AppKit 0x9005dfb4 -[__NSSharedFontInstanceInfo _defaultLineHeight:] + 40
18 com.apple.AppKit 0x90104d37 -[NSATSTypesetter _layoutLineFragmentStartingWithGlyphAtIndex:characterIndex:atPoint:renderingCon text:] + 1079
19 com.apple.AppKit 0x902a9cf1 -[NSSingleLineTypesetter createRenderingContextForCharacterRange:typesetterBehavior:usesScreenFonts:hasS trongRight:maximumWidth:] + 451
20 com.apple.AppKit 0x9010faef __NSCreateRenderingContextForAttributedString + 324
21 com.apple.AppKit 0x9010f628 -[NSAttributedString(NSExtendedStringDrawing) boundingRectWithSize:options:] + 1377
22 com.apple.AppKit 0x90203d77 -[NSAttributedString(NSStringDrawing) size] + 73
23 com.apple.Keynote.sfinspectors 0x026a285f ImageForFontName(NSString*, NSString*, NSDate**) + 281
24 com.apple.Keynote.sfinspectors 0x0265adc9 -[SFIFontCache imageForFamily:face:] + 969
25 com.apple.Keynote.sfinspectors 0x026a25c3 -[SFIFontCache _backgroundThread:] + 609
26 com.apple.Foundation 0x943c38d4 -[NSThread main] + 45
27 com.apple.Foundation 0x943c3884 _NSThread__main_ + 1499
28 libSystem.B.dylib 0x98a8281d pthreadstart + 345
29 libSystem.B.dylib 0x98a826a2 thread_start + 34

Thread 6:
0 libSystem.B.dylib 0x98a550fa machmsgtrap + 10
1 libSystem.B.dylib 0x98a55867 mach_msg + 68
2 com.apple.CoreFoundation 0x97aa2faf __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x97aa2094 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x97aa1ec1 CFRunLoopRunInMode + 97
5 com.apple.Foundation 0x943fc42c +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 329
6 com.apple.Foundation 0x943c38d4 -[NSThread main] + 45
7 com.apple.Foundation 0x943c3884 _NSThread__main_ + 1499
8 libSystem.B.dylib 0x98a8281d pthreadstart + 345
9 libSystem.B.dylib 0x98a826a2 thread_start + 34

Thread 7:
0 libSystem.B.dylib 0x98a7a9d2 _workqkernreturn + 10
1 libSystem.B.dylib 0x98a7af68 pthreadwqthread + 941
2 libSystem.B.dylib 0x98a7ab86 start_wqthread + 30

Thread 8:
0 libSystem.B.dylib 0x98a74086 select$DARWIN_EXTSN + 10
1 com.apple.CoreFoundation 0x97ae280d __CFSocketManager + 1085
2 libSystem.B.dylib 0x98a8281d pthreadstart + 345
3 libSystem.B.dylib 0x98a826a2 thread_start + 34

Thread 5 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0xb0290c40 ecx: 0xb0290c40 edx: 0xfffffffe
edi: 0x1ffa4f74 esi: 0xa09931c0 ebp: 0xb0290bc8 esp: 0xb0290bc8
ss: 0x0000001f efl: 0x00010213 eip: 0x977d5a84 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x0000001f gs: 0x00000037
cr2: 0x0000001c

Binary Images:
0x1000 - 0x30afe0 com.apple.iWork.Pages 4.0.3 (766) <27708BB3-B7D6-CEB5-478A-96325025592E> /Applications/iWork '09/Pages.app/Contents/MacOS/Pages
0x384000 - 0xe69ffe +SFCompatibility ??? (???) <E81FAD85-7A01-B091-77DD-4FEA6778363C> /Library/Application Support/iWork '09/Frameworks/SFCompatibility.framework/Versions/A/SFCompatibility
0x158d000 - 0x15a6ffe com.apple.Keynote.sfstyles 1.0 (1.0) <D56EF867-7E9E-522B-A1BD-9751A76E4AA6> /Library/Application Support/iWork '09/Frameworks/SFStyles.framework/Versions/A/SFStyles
0x15b7000 - 0x1a66ff5 com.apple.SFTabular 1.0 (1.0) <BB7F15F6-5815-CF52-125B-A1467F5CA1E2> /Library/Application Support/iWork '09/Frameworks/SFTabular.framework/Versions/A/SFTabular
0x1c30000 - 0x1ce1ff7 com.apple.Keynote.sfutility 1.0 (0.0.1d1) <3EE1713F-84E5-553E-B715-F233A8C7FA07> /Library/Application Support/iWork '09/Frameworks/SFUtility.framework/Versions/A/SFUtility
0x1d4f000 - 0x1edeff2 com.apple.Keynote.sfdrawables 2.0 (2.0) <9AE9A6AE-C7E1-7202-2C16-4BAF48C4875A> /Library/Application Support/iWork '09/Frameworks/SFDrawables.framework/Versions/A/SFDrawables
0x1f9c000 - 0x2209fef +SFWordProcessing ??? (???) <9987F6AD-6BF8-E0EB-7C65-317CF1EA9602> /Library/Application Support/iWork '09/Frameworks/SFWordProcessing.framework/Versions/A/SFWordProcessing
0x232d000 - 0x2377ff4 com.apple.Keynote.SFControls 1.0 (20030306_1) <978E2AEB-3643-FA18-1570-D88DA44A8136> /Library/Application Support/iWork '09/Frameworks/SFControls.framework/Versions/A/SFControls
0x23a4000 - 0x23fafef com.apple.Keynote.sfarchiving 1.0 (0.0.1d1) <43B82C65-8218-E9D4-37B9-4C9D014F3FBE> /Library/Application Support/iWork '09/Frameworks/SFArchiving.framework/Versions/A/SFArchiving
0x242b000 - 0x2538feb com.apple.Keynote.sfrendering 1.0 (1.0) <462C3895-BFFB-AE84-1460-0D8960F42AB7> /Library/Application Support/iWork '09/Frameworks/SFRendering.framework/Versions/A/SFRendering
0x259b000 - 0x2623ff9 com.apple.Keynote.proofreader 0 (1) <8E1B3F70-DC06-FC1E-C14E-139CECD7BCF6> /Library/Application Support/iWork '09/Frameworks/SFProofReader.framework/Versions/A/SFProofReader
0x2631000 - 0x26e7ff2 com.apple.Keynote.sfinspectors 1.0 (1.0) <A15F48EC-0290-045C-F21E-53C1C56B47A0> /Library/Application Support/iWork '09/Frameworks/SFInspectors.framework/Versions/A/SFInspectors
0x2742000 - 0x2aa3ffa com.apple.Keynote.sfcharts 2.0 (2.0) <F8B8D581-9432-C1DF-3E64-E797BA0AB8B4> /Library/Application Support/iWork '09/Frameworks/SFCharts.framework/Versions/A/SFCharts
0x2cd5000 - 0x2d0dffb com.apple.Keynote.SFAnimation 1.0 (0.0.1d1) <6A1C89D1-3231-F4E8-E385-878AD93E349C> /Library/Application Support/iWork '09/Frameworks/SFAnimation.framework/Versions/A/SFAnimation
0x2d37000 - 0x2d61ff3 com.apple.Keynote.sflicense 1.0 (0.0.1d1) <88DE54B0-738C-9D91-88E4-254EFFF96286> /Library/Application Support/iWork '09/Frameworks/SFLicense.framework/Versions/A/SFLicense
0x2d7d000 - 0x2e25ff8 com.apple.sf.sfapplication 1.0 (1.0) <E1DF5F54-4906-F9E0-FF72-097FB07960D2> /Library/Application Support/iWork '09/Frameworks/SFApplication.framework/Versions/A/SFApplication
0x2e86000 - 0x2f3bfe7 libcrypto.0.9.7.dylib 0.9.7 (compatibility 0.9.7) <78B6EEB6-50D9-4479-D1A5-B4C381A07E4D> /usr/lib/libcrypto.0.9.7.dylib
0x2f81000 - 0x2fbdff7 com.apple.OSAKit 1.2.1 (76) <6BED915A-3D3D-7435-A862-B6B778DAE90B> /System/Library/Frameworks/OSAKit.framework/Versions/A/OSAKit
0x2fe1000 - 0x307dffc com.apple.MobileMe 6 (1.0) <1C97CCA6-57E8-D0F5-20DE-32DAD3D17C1C> /Library/Application Support/iWork '09/Frameworks/MobileMe.framework/Versions/A/MobileMe
0x30dc000 - 0x30e8fe7 libexslt.0.dylib 9.13.0 (compatibility 9.0.0) <00EFB613-1F73-B035-24C3-BA75A873E0ED> /usr/lib/libexslt.0.dylib
0x19300000 - 0x19473ff7 GLEngine ??? (???) <5EB664AC-6395-A161-ED9D-12219745A887> /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine
0x194a5000 - 0x198aafe7 libclh.dylib 3.1.1 C (3.1.1) <50390561-2363-6DB1-407B-FD807F375466> /System/Library/Extensions/GeForceGLDriver.bundle/Contents/MacOS/libclh.dylib
0x198ce000 - 0x198f1fe7 GLRendererFloat ??? (???) <4F847096-3DBD-AE90-90FF-5AE12E15D3C9> /System/Library/Frameworks/OpenGL.framework/Resources/GLRendererFloat.bundle/GL RendererFloat
0x3e000000 - 0x3e046ff7 com.apple.glut 3.4.4 (GLUT-3.4.4) <9FF25BE2-FAD9-EEDE-DBC6-3EC538D896CB> /System/Library/Frameworks/GLUT.framework/Versions/A/GLUT
0x3f000000 - 0x3f41bfee +org.coin3d.Coin.framework 3.0.0a (3.0.0a) /Library/Application Support/iWork '09/Frameworks/Inventor.framework/Versions/C/Inventor
0x8f050000 - 0x8f711fef com.apple.GeForceGLDriver 1.6.16 (6.1.6) <564FA254-348F-D753-74D9-85F91F64B805> /System/Library/Extensions/GeForceGLDriver.bundle/Contents/MacOS/GeForceGLDrive r
0x8fe00000 - 0x8fe4162b dyld 132.1 (???) <A4F6ADCC-6448-37B4-ED6C-ABB2CD06F448> /usr/lib/dyld
0x90003000 - 0x908e3ff7 com.apple.AppKit 6.6.6 (1038.29) <6F28C335-6DC2-AE0E-B79A-F256DBD0BB45> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x908e4000 - 0x908ffff7 libPng.dylib ??? (???) <36A3D75E-5178-4358-7F02-444E276D61AD> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib
0x90900000 - 0x90936fff libtidy.A.dylib ??? (???) <B1B82CF9-C6B1-5BC0-2E1D-A73840DA3885> /usr/lib/libtidy.A.dylib
0x90937000 - 0x90937ff7 com.apple.Accelerate 1.6 (Accelerate 1.6) <3891A689-4F38-FACD-38B2-4BF937DE30CF> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x90938000 - 0x90a64ffb com.apple.MediaToolbox 0.484.11 (484.11) <B93B175A-2039-2FD2-FBE4-22C9F8C9E223> /System/Library/PrivateFrameworks/MediaToolbox.framework/Versions/A/MediaToolbo x
0x90a65000 - 0x90b71ff7 libGLProgrammability.dylib ??? (???) <23AB2443-1DB3-3BFE-38A6-11F0BE453989> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
0x90b72000 - 0x90b76ff7 libGIF.dylib ??? (???) <3ECD4D2C-40FE-E9A0-A2D2-E36D1C00D3A8> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x90b77000 - 0x90bb6ff7 com.apple.ImageCaptureCore 1.0.2 (1.0.2) <18E338B0-D82E-2ADC-FB9E-8909E765C41B> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCo re
0x90bb7000 - 0x90bc2ff7 com.apple.CrashReporterSupport 10.6.3 (250) <981124CA-6E89-94C5-C7E9-4E0D6CA06F1D> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
0x90bc3000 - 0x90bc8ff7 com.apple.AOSNotification 1.1.0 (123.3) <3F1603DF-2C32-24B5-C97A-4D1715AE56AB> /System/Library/PrivateFrameworks/AOSNotification.framework/Versions/A/AOSNotif ication
0x90bc9000 - 0x90da4ff3 libType1Scaler.dylib ??? (???) <3CCADAB2-FBBF-15C9-C70C-4D26746B309E> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libType1Scaler.dylib
0x90da5000 - 0x910c5feb com.apple.CoreServices.CarbonCore 861.13 (861.13) <52803668-3669-36BD-57DD-078FBA835081> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x910e6000 - 0x91311ff3 com.apple.QuartzComposer 4.1 (156.16) <578A1842-8B62-00BF-B2E8-4C0AA8E6A938> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzCompose r.framework/Versions/A/QuartzComposer
0x9131d000 - 0x913c6ff7 com.apple.CFNetwork 454.9.7 (454.9.7) <B740E1BD-01B7-34C2-2A9A-6DBC68B1EA5B> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork
0x913c7000 - 0x915a2fe7 com.apple.CalendarStore 4.0.3 (991) <9A51F65A-5B76-C96D-23DE-BE6B00822731> /System/Library/Frameworks/CalendarStore.framework/Versions/A/CalendarStore
0x915a3000 - 0x915f3ff7 com.apple.framework.familycontrols 2.0.1 (2010) <B9762E20-543D-13B9-F6BF-E8585F04CA01> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols
0x915f4000 - 0x91615fe7 com.apple.opencl 12.1 (12.1) <DA2AC3FA-ED11-2D10-21E9-7BDF4778B228> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x91616000 - 0x91711ffb com.apple.PubSub 1.0.5 (65.19) <AD511C1B-9FC7-E0C6-2550-8EA55137D14F> /System/Library/Frameworks/PubSub.framework/Versions/A/PubSub
0x91712000 - 0x91722ff7 com.apple.DSObjCWrappers.Framework 10.6 (134) <95DC4010-ECC4-3A75-5DEE-11BB2AE895EE> /System/Library/PrivateFrameworks/DSObjCWrappers.framework/Versions/A/DSObjCWra ppers
0x9175c000 - 0x9189ffef com.apple.QTKit 7.6.6 (1742) <98ECA8E3-73F0-D21B-8B7E-8FE651E29A7F> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
0x918a0000 - 0x91938fe7 edu.mit.Kerberos 6.5.10 (6.5.10) <8B83AFF3-C074-E47C-4BD0-4546EED0D1BC> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x91939000 - 0x91994ff7 com.apple.framework.IOKit 2.0 (???) <A013B850-6ECB-594A-CBD6-DB156B11871B> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x91995000 - 0x91a5ffef com.apple.CoreServices.OSServices 357 (357) <CF9530AD-F581-B831-09B6-16D9F9283BFA> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0x91abb000 - 0x91adfff7 libJPEG.dylib ??? (???) <5CE96981-6B2A-D15B-4A17-E7BD329095B6> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x91ae0000 - 0x91ae4ff7 IOSurface ??? (???) <66E11D8E-CF4B-EFD0-37F9-20177C647021> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x91ae5000 - 0x91ae8ffb com.apple.help 1.3.1 (41) <6A5AD406-9D8E-5BAC-51E1-E09AB9A6D159> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x91ae9000 - 0x91b62ff7 com.apple.PDFKit 2.5.1 (2.5.1) <4C374867-71B8-B202-ADDA-9985B4379470> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit
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0x986a1000 - 0x986eeff7 com.apple.ExchangeWebServices 1.2 (60) <C2EBB68C-06B4-26F4-2A1B-979B04ED9C7B> /System/Library/PrivateFrameworks/ExchangeWebServices.framework/Versions/A/Exch angeWebServices
0x986ef000 - 0x986f5fff com.apple.CommonPanels 1.2.4 (91) <CE92759E-865E-8A3B-1488-ECD497E4074D> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
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0x9870b000 - 0x9870bff7 com.apple.quartzframework 1.5 (1.5) <7DD4EBF1-60C4-9329-08EF-6E59731D9430> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
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0x98916000 - 0x9895efff com.apple.iCalendar 1.0.3 (54) <1FF7C991-491D-6708-51C2-08FF8916BD84> /System/Library/PrivateFrameworks/iCalendar.framework/Versions/A/iCalendar
0x9895f000 - 0x98971ff7 com.apple.syncservices.syncservicesui 5.2 (578.3) <F6B7538F-4BF8-7E54-A555-30BA7F9F76A6> /System/Library/PrivateFrameworks/SyncServicesUI.framework/Versions/A/SyncServi cesUI
0x98972000 - 0x98974ff7 libRadiance.dylib ??? (???) <AB06F616-E3EA-5966-029A-8AA44BBE5B28> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRadiance.dylib
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0x989b6000 - 0x98a53fe3 com.apple.LaunchServices 362.1 (362.1) <F6789417-5986-60ED-39C5-257C63BD00A7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
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0x98bfb000 - 0x990b4ffb com.apple.VideoToolbox 0.484.11 (484.11) <6AB58081-F7C4-46F9-2C05-CFED9E38F0A0> /System/Library/PrivateFrameworks/VideoToolbox.framework/Versions/A/VideoToolbo x
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0x990cd000 - 0x99116fe7 libTIFF.dylib ??? (???) <9CFF48CC-4852-4D06-17AC-3C947C824159> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x99117000 - 0x9915aff7 libGLU.dylib ??? (???) <B50572FF-3EAC-FD98-1A01-6B718D98F67F> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x9915b000 - 0x9915dfe7 com.apple.ExceptionHandling 1.5 (10) <03218275-EBEC-39AA-895A-BA72A5FDBB7A> /System/Library/Frameworks/ExceptionHandling.framework/Versions/A/ExceptionHand ling
0x991cb000 - 0x992a6fe7 com.apple.DesktopServices 1.5.7 (1.5.7) <A69072AD-C47E-A00D-4A69-6E46A7FB2119> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
0x992a7000 - 0x992e9ff7 libvDSP.dylib 268.0.1 (compatibility 1.0.0) <1AE34B00-8A62-1E51-935F-BB3F0E4BE50F> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
0x992ea000 - 0x99327ff7 com.apple.SystemConfiguration 1.10.2 (1.10.2) <398BB007-41FD-1A30-26D8-CB86ED5E467E> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x99328000 - 0x9964cfef com.apple.HIToolbox 1.6.3 (???) <0A5F56E2-9AF3-728D-70AE-429522AEAD8A> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x99677000 - 0x997a5fe7 com.apple.CoreData 102.1 (251) <0C2636F3-CCB4-5ED9-1D3E-5AE36BE57071> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x997a7000 - 0x998b5fe7 com.apple.WebKit 6533 (6533.16) <DA6B3A05-22A9-C28C-F520-8CA5A2B88334> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x998b6000 - 0x998ddff7 com.apple.quartzfilters 1.6.0 (1.6.0) <F45520B0-6B27-CD57-54B1-203FE32120DA> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters .framework/Versions/A/QuartzFilters
0x998e1000 - 0x998f3ff7 com.apple.MultitouchSupport.framework 204.13 (204.13) <F91A4E32-01AA-49DB-2205-3DBE1FEFFC43> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
0x998f4000 - 0x99941feb com.apple.DirectoryService.PasswordServerFramework 6.0 (6.0) <27F3FF53-F818-9836-2101-3E963FE0C0E0> /System/Library/PrivateFrameworks/PasswordServer.framework/Versions/A/PasswordS erver
0xffff0000 - 0xffff1fff libSystem.B.dylib ??? (???) <3441F338-2218-6D36-3F95-3A16FBF6713D> /usr/lib/libSystem.B.dylib

Model: MacBookPro7,1, BootROM MBP71.0039.B05, 2 processors, Intel Core 2 Duo, 2.66 GHz, 4 GB, SMC 1.62f5
Graphics: NVIDIA GeForce 320M, NVIDIA GeForce 320M, PCI, 256 MB
Memory Module: global_name
AirPort: spairportwireless_card_type_airportextreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.10.131.16.1)
Bluetooth: Version 2.3.3f8, 2 service, 19 devices, 1 incoming serial ports
Network Service: iPhone USB, Ethernet, en2
Serial ATA Device: ST9320325ASG, 298.09 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0x26100000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x06500000
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0x06300000
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06600000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8213, 0x06610000
USB Device: iPhone, 0x05ac (Apple Inc.), 0x1294, 0x24100000
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0x24600000

MacBook Pro 13', Mac OS X (10.6.4)
  • CorrieD Level 1 Level 1 (0 points)
    'iWork '09 apps quit unexpectedly' or 'iWork '09 doesn't open' I too am having this problem. The strange thing is I used the Pages app for about a day and a half and then suddenly I couldn't open it. I downloaded all available updates for my system and after doing that it worked until today. The apps open for a couple of seconds and then quit. I seem to have some differences in my error message. For instance mine error message has the following lines:Exception Type: Exception Type: EXCBADACCESS (SIGSEGV)
    Exception Codes: KERNINVALIDADDRESS at 0x0000000010794000
    Crashed Thread: 6
    Anybody have a fix? I tried a reinstall and that didn't work
  • erpblount Level 1 Level 1 (0 points)
    Mine is doing the same as well. Worked for a bit, unexpectedly quits every time now. I uninstalled and reinstalled. First reinstall didn't work, said something about bad software. Reinstalled again, but won't open. Frustrating, don't want to buy the software again.
  • Peggy Level 8 Level 8 (38,490 points)
    Welcome to Apple Discussions

    There are two things to do that solve a lot of problems with the iWork ’08 &/or ’09 apps in Snow Leopard.

    First, use the Mac OS 10.6.4 combo updater. This fixes a problem with the Hoefler Text font that is not fixed using the delta update (10.6.1 > 10.6.2).

    Second, make sure your iWork applications are updated. For iWork '08 that is Pages 3.0.3 & Numbers 1.0.3. For iWork '09 it's Pages 4.0.3 & Numbers 2.0.3. If you're not running the latest versions & Software Update says your software is up to date, make sure the applications are where the installer initially put them. The updaters are very picky. If the location is not where the updater is programmed to look or if the folder doesn't have the name the updater looks for, it will not work. The applications cannot be renamed or moved. They must be in the iWork '08 or iWork '09 folder in Applications. That iWork folder must be named iWork '08 or iWork '09. If it doesn't have the '08 or '09 Software Update won't find them & the updaters won't work.

    Also, deleting the program's preference list is the #1 trouble-shooting step with any misbehaving application. Go to HD > Users > (your account) > Library > Preferences, delete the com.apple.iwork.pages.plist, empty the Trash & then restart Pages. Repeat with Numbers & Keynote. This needs to be done for each user.

  • MGraf Level 1 Level 1 (0 points)
    I found this thread on a search for this Pages issue. I am having this same issue. Same error message, with similar error report.

    I have applied the 10.6.4 combo update - no change.

    I have deleted the preferences .plist files for all iWork '09 applicaitons and emptied trash, and even rebooted - no change. All of my iWork applications are up to date.

    The only thing that DID work: creating a new user account, and found that the iWork applications work under this new user account.

    Now, I just need to know how to get my existing user account to work with iWork. Appreciate any help.
  • fruhulda Level 6 Level 6 (15,120 points)
    Could you once again delete the plist files for the three iWork applications. The apps shouldn't be opened. Log out and in again. Open Disk utility and run Repair permissions. Now try Pages again. Does it work as it should ?

    Please do it in the order I described.
  • Peggy Level 8 Level 8 (38,490 points)
    Welcome to Apple Discussions

    Are your iWork apps updated? This is a key step in fixing these odd problems. See my post above again for details.

  • MGraf Level 1 Level 1 (0 points)
    Thanks for the quick reply. I did exactly as you instructed, in the order you described - and unfortunately it did not work.

    Pages started, and after about 5 seconds, crashed and shut down with the problem report that follows. Any thoughts on what to try next? This is my first major problem with my Mac after 2.5 years of having it, but it seems to be a big one.

    Process: Pages [2036]
    Path: /Applications/iWork '09/Pages.app/Contents/MacOS/Pages
    Identifier: com.apple.iWork.Pages
    Version: 4.0.4 (614)
    Build Info: Pages-8290000~1
    Code Type: X86 (Native)
    Parent Process: launchd [160]

    Date/Time: 2010-09-15 20:44:53.108 -0400
    OS Version: Mac OS X 10.6.4 (10F569)
    Report Version: 6

    Interval Since Last Report: 8218 sec
    Crashes Since Last Report: 1
    Per-App Interval Since Last Report: 23 sec
    Per-App Crashes Since Last Report: 1
    Anonymous UUID: 816ADE63-3D62-47E3-BA03-DB9C80CDE463

    Exception Type: EXCBADACCESS (SIGBUS)
    Exception Codes: KERNPROTECTIONFAILURE at 0x0000000000000004
    Crashed Thread: 5
  • MGraf Level 1 Level 1 (0 points)
    Peggy,
    My iWork apps are actually more advanced versions than you describe above;

    Pages 4.0.4
    Keynote 5.0.4
    Numbers 2.0.4

    Would appreciate any suggestions on what to try next.
  • PeterBreis0807 Level 7 Level 7 (32,410 points)
    Since this is clearly User related it has to be a problem with the settings files/or Fonts.

    Double check you have deleted all the files as per *Complete reinstall:*

    http://www.freeforum101.com/iworktipsntrick/viewtopic.php?t=105&mforum=iworktips ntrick

    Also check what fonts are in your User Fonts folder and use Font Book to shut down all but the System Fonts and try again.

    It may not be a regular font but one that you have added yourself.

    You can use *Font Book* to check the fonts, select all your fonts:

    +Menu > File > Validate > Fonts+

    You will be able to disable any suspect fonts, by checking the ones with Yellow exclamation marks against them and clicking on Remove Checked.

    Peter
  • Peggy Level 8 Level 8 (38,490 points)
    When I wrote the post above, x.0.3 was the current version. I did not think it was necessary to repost the whole thing just to change it to x.0.4.

  • MGraf Level 1 Level 1 (0 points)
    Peter,
    Thanks for the additional help.

    First, I followed the Complete reinstall instructions per the link you referenced. Reinstalled iWork '09 from CD. Launched Pages - it asked me to register again, ok, so I did. Then shortly after the welcome page appeared, the application crashed as before.

    I have suspected fonts as well. Before filing my initial post, I had several fonts with yellow exclamation marks by them, as well as findings on duplicates. I cleaned all of those off, where if I verify all fonts installed now, I get all green checks.

    I have not tried disabling all but the system fonts yet. I will have to try that later on this week when I get another moment. I will post back on those results. I am assuming that "system fonts" are all of the fonts found under Computer. Please let me know if that is incorrect.
  • MGraf Level 1 Level 1 (0 points)
    By the way, I have also tried this safe boot method, didn't work either;
    http://www.macworld.com/article/145016/2009/12/safebootiwork_iweb.html?lsrc=rss_weblogsmac911
  • MGraf Level 1 Level 1 (0 points)
    PeterBreis0807 wrote:

    Also check what fonts are in your User Fonts folder and use Font Book to shut down all but the System Fonts and try again.

    It may not be a regular font but one that you have added yourself.

    You can use *Font Book* to check the fonts, select all your fonts:

    +Menu > File > Validate > Fonts+

    You will be able to disable any suspect fonts, by checking the ones with Yellow exclamation marks against them and clicking on Remove Checked.



    Thanks Peter. This appears to have fixed it. I disabled all User fonts, and Pages started normally. Now I just have to narrow it down to find the culprit and delete it. Thanks for the help!!!!!

    Mark
  • PeterBreis0807 Level 7 Level 7 (32,410 points)
    Start with Hoefler Text.

    Peter
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