7 Replies Latest reply: Jul 12, 2010 5:02 AM by carl wolf
John7777777 Level 1 Level 1 (0 points)
My iPod Nano died after a few months of use. When I returned it to the Apple store where I purchased it they said the warranty was void because it had gotten wet. I only use the iPod while jogging, in an arm-band that I bought at the same Apple store, that is designed for listening jogging/exercising. It is possible that some sweat can get on the iPod, although the armband encloses it. Why would Apple sell a product at its store that can allow you to void the warranty in normal use? Why is the iPod not made more robustly? And does anyone sell a case that I can use for jogging that won't void the warranty?

Message was edited by: John7777777
Edited for typo

iMac, Mac OS X (10.6.4)
  • CMCSK Level 6 Level 6 (10,595 points)
    It is possible that some sweat can get on the iPod, although the armband encloses it.

    If you sweat profusely or jog in the rain.



    Why would Apple sell a product at its store that can allow you to void the warranty in normal use? Why is the iPod not made more robustly?

    Ask them - Product Feedback



    And does anyone sell a case that I can use for jogging that won't void the warranty?

    Google search
  • John7777777 Level 1 Level 1 (0 points)
    @CMC9K:
    Yes, I sweat profusely when I run, as most people do. I did send feedback through Apple's website, thank you. And yes, I tried Google, and found lots of waterproof cases for swimming that are unsuitable for jogging. The jogging cases that I have found offer no better protection than the case I bought at the Apple store, which allowed sweat to come in and void the warranty. On the previous gen iPod you could buy a full silicone sleeve which did a great job of protecting it while running. Anyone have any personal experience with jogging accessories for the 5th gen iPod Nano ?
  • Nudethecih Level 1 Level 1 (90 points)
    Hello John777777,

    The main issue is not really protecting the metal part of the ipod, its the headphone jack, as you listen to music and sweat, the sweat drips down the earbud cable and goes into the jack (which is one place apple checks for liquid damage)

    the second one is the bottom of the ipod, they would check for corrosion on the pins located in the dock connector. With this being said, you mainly need to just get a case that protects those two parts of the ipod.
  • msujedi Level 1 Level 1 (5 points)
    John,

    I ran into that same problem. My experience may be of help.

    When I bought my 5th gen last fall, there was not a suitable case made for running, so I bought an aftermarket one on ebay that seemed pretty good. It was pretty good, but it held my ipod with the sensor up toward my shoulder...this allowed sweat to work its way down into the ipod...dead ipod.
    I took my ipod to an apple store since it was still within warranty. They said 'water damage voids the warranty'. I argued that I take excellent care of my ipod, and only use it for its intended/advertised uses...the product is sold as a workout utility, but with no case that protects the device from sweat. And, sweat WILL happen during a workout...getting into the 'unprotected' ipod. It is a design/marketing flaw that I will not pay for! The manager allowed a one time exception & replaced my ipod at no cost. While in the store, I did buy the latest Nike+ armband which orients the sensor downward near my elbow. I've been running 6-10miles per day in up to 95deg weather lately & have had no problems with sweat in my ipod.
    Best of luck to you.
  • CMCSK Level 6 Level 6 (10,595 points)
    and only use it for its intended/advertised uses...the product is sold as a workout utility, but with no case that protects the device from sweat. And, sweat WILL happen during a workout...getting into the 'unprotected' ipod. *It is a design/marketing flaw that I will not pay for!* _The manager_ allowed a one time exception & replaced my ipod at no cost.

    Good for you! Sometimes you just have to put your foot down. You did the right thing by dealing with the manager.
  • John7777777 Level 1 Level 1 (0 points)
    msujedi,
    Thanks for your thoughtful reply. I suspect that a lot of ipods die a premature death from sweat. I will take a look at the latest Nike+ armband, it sounds like a winner. I was honest with the dude at the Genius Bar, but didn't want to make a scene and so didn't really push for a refund. Next time I won't be such a sheep (hopefully there won't be a next time!).
    -J
  • carl wolf Level 6 Level 6 (14,340 points)
    I found the perfect case which allows me to run, or workout in the fitness center, without any problem. Years ago, Dell sold an MP3 player. They offered a holster with a belt clip and, the case itself is big enough to hold both the iPod Nano and a pair of earphones. The best part, the magnetic closure has the Dell log, so no one would every consider stealing it.