TechFrenzy

Q: Camera still photo issue

It seems there is an issue with OS4 displaying the photos improperly when transferred or emailed. Still photos won't display properly when taken in portrait (upright). They look and display properly on the iphone itself, but not when emailed to someone. They display rotated (sideways). See for yourself
http://www.youtube.com/watch?v=As0QeKNaQCY

HP, Windows XP, iPhone 4

Posted on Jul 6, 2010 3:00 PM

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Q: Camera still photo issue

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  • by Mazarino,

    Mazarino Mazarino Jul 9, 2010 6:23 PM in response to Mazarino
    Level 1 (0 points)
    Jul 9, 2010 6:23 PM in response to Mazarino
    I have a case open with Apple regarding this issue and received this response:

    "I have received word from the Engineers. So, the Engineers they have reviewed all the documentation and the emails and video you sent me and determined that the EXIF data on them (the pictures) is correct. The issue they feel, is not with the photos but rather the viewers of the photos the customer is using. No, they are not meaning you or the friends that are viewing the photos so don't be offended, I know how that sounds. What they are referring to when they say the EXIF data is the data attached to photos that includes information like the orientation, size, origin, camera maker, etc.. Since I am not familiar with 'viewers' or what the viewer is on an iphone I have sent a reply asking for more clarification on this and will contact you as soon as I have more. I apologize I do not know more at this time but I am still working on it. Please hang in there while I attempt to get more information. "
  • by TechFrenzy,

    TechFrenzy TechFrenzy Jul 9, 2010 6:55 PM in response to Mazarino
    Level 1 (16 points)
    Jul 9, 2010 6:55 PM in response to Mazarino
    The only thing that makes sense to me is with any other digital camera, pics display normal when taken in landscape. When you hold a digital camera vertical, it displays sideways. The same may go for the iphone 4 now that it's an hd camera.
    What doesn't make sense to me is - why does it display properly in the body of the email, and in the iphone's camera roll, but not anywhere else?
  • by Mazarino,

    Mazarino Mazarino Jul 9, 2010 7:49 PM in response to TechFrenzy
    Level 1 (0 points)
    Jul 9, 2010 7:49 PM in response to TechFrenzy
    and, of course, why did it work perfectly in iOS3 and not iOS4?
  • by aburman1,

    aburman1 aburman1 Jul 9, 2010 8:27 PM in response to TechFrenzy
    Level 1 (5 points)
    Jul 9, 2010 8:27 PM in response to TechFrenzy
    Took a vertical picture and emailed it to myself. Looks right in email message. appears sideways when I click view from the email body but when I actually down load the photo from the email and then view it it is correct. I'm using a Mac and gmail email client
    Alex
  • by TechFrenzy,

    TechFrenzy TechFrenzy Jul 10, 2010 2:43 AM in response to aburman1
    Level 1 (16 points)
    Jul 10, 2010 2:43 AM in response to aburman1
    It seems people using mac's to view their pics are not having issues. But, what if they email a pic to a client or friend using a pc.
    Regardless, I hope Apple can find a fix for this because what good is it using 'email photo' if they are coming out rotated.
    I first discovered this when I emailed a client some condo photos and they all came out sideways.
  • by Mazarino,

    Mazarino Mazarino Jul 16, 2010 12:34 AM in response to TechFrenzy
    Level 1 (0 points)
    Jul 16, 2010 12:34 AM in response to TechFrenzy
    The 4.0.1 upgrade did not fix this problem...
  • by rocksr,

    rocksr rocksr Jul 17, 2010 12:23 PM in response to TechFrenzy
    Level 1 (0 points)
    Jul 17, 2010 12:23 PM in response to TechFrenzy
    Transferred photos to Mac via DiskAid, copied them to my synchronization folder on the Mac, then synced them back onto the iphone, where they are stored in the Photo Library album. When looking at them on the iPhone after the transfer, the photos originally taken in portrait orientation (phone held vertically) now display on the phone rotated 90 degrees. The photos originally taken in landscape orientation (phone held horizontally) display properly.

    No email was involved, and no PC was used. Interestingly enough, the photos on the Mac are displayed either correctly OR rotated as on the iPhone, depending on what app I use to view them, so the earlier post that mentioned it being linked to viewers seems spot on. I have no clue as to why the photos would display properly when originally on the phone in the camera roll album, but display incorrectly after being transferred off the phone then back onto the phone into the Photo Library album. The iPhone should be using the same viewer regardless of what album the pics are in, I would think.
  • by rocksr,

    rocksr rocksr Jul 17, 2010 12:25 PM in response to rocksr
    Level 1 (0 points)
    Jul 17, 2010 12:25 PM in response to rocksr
    Oh yeah, I forgot to add this was with a 3G and iOS 4.0
  • by dsosb,

    dsosb dsosb Jul 17, 2010 12:31 PM in response to TechFrenzy
    Level 1 (10 points)
    Jul 17, 2010 12:31 PM in response to TechFrenzy
    I am having the same issue. I take the picture in Portrait mode and when I email it the picture is sideways. Help Apple!
  • by TechFrenzy,

    TechFrenzy TechFrenzy Jul 17, 2010 3:47 PM in response to Mazarino
    Level 1 (16 points)
    Jul 17, 2010 3:47 PM in response to Mazarino
    4.0.1 only fixes the signal bars and exchange.
  • by jdbowden,

    jdbowden jdbowden Jul 22, 2010 8:00 AM in response to TechFrenzy
    Level 1 (25 points)
    Jul 22, 2010 8:00 AM in response to TechFrenzy
    I just sent a picture and opened the email on my mac using Mail and it's fine. If I open it in MobileMe, it's sideways. I suspect they tested using Mail and not other clients as this would have been a failed test case. Then again, Apple may have known and shipped anyway
  • by Tawmn,

    Tawmn Tawmn Jul 23, 2010 3:51 PM in response to TechFrenzy
    Level 1 (0 points)
    Jul 23, 2010 3:51 PM in response to TechFrenzy
    I have to agree with all of you here. I have this problem with every photo, every email software, every browser etc. It's frustrating.

    This used to work fine with the old OS... iOS4 and iOS4.01 both have this frustrating issue.

    I also have a problem that if I email a photo, sometimes it never leaves the "Photos" ap, showing up everytime I open it. I then have to open up my Camera ap to view my photos... anyone else experiencing this?
  • by siwilson,

    siwilson siwilson Jul 24, 2010 4:28 AM in response to Tawmn
    Level 1 (0 points)
    Jul 24, 2010 4:28 AM in response to Tawmn
    Just subscriving to this as I have the same issue. Photos taken in portrait mode appear landscape on my PC. If I rotate the image to fix on the PC they then are wrong on my iPhone4 and iPad.

    Maybe the iPhone and iPad are being too clever and looking at a piece of metadata other apps do not?
  • by TechFrenzy,

    TechFrenzy TechFrenzy Jul 24, 2010 10:43 AM in response to siwilson
    Level 1 (16 points)
    Jul 24, 2010 10:43 AM in response to siwilson
    Maybe the iPhone and iPad are being too clever and looking at a piece of metadata other apps do not


    Could be...
  • by jdbowden,

    jdbowden jdbowden Jul 24, 2010 11:02 AM in response to TechFrenzy
    Level 1 (25 points)
    Jul 24, 2010 11:02 AM in response to TechFrenzy
    Your giving Apple too much credit! The issue is also with MobileMe so I suspect this is a bug do to compression options added in iOS4.
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