Camera still photo issue

Question

Level 1

25 points

Camera still photo issue

It seems there is an issue with OS4 displaying the photos improperly when transferred or emailed. Still photos won't display properly when taken in portrait (upright). They look and display properly on the iphone itself, but not when emailed to someone. They display rotated (sideways). See for yourself
http://www.youtube.com/watch?v=As0QeKNaQCY

HP, Windows XP, iPhone 4

Posted on Jul 6, 2010 2:59 PM

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Answer 1

sn4p2k

Level 4

1,228 points

Jul 6, 2010 3:21 PM in response to TechFrenzy

I just tested this out and it works fine for me im not seeing the photos getting flipped

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Answer 2

TechFrenzy Author

Level 1

25 points

Jul 6, 2010 3:54 PM in response to sn4p2k

This may be limited to windows users. I'm not sure yet. I spoke with Apple about this. They did log it as a possible issue. Whats funny is that in the camera roll on the iphone, it looks right. Email it to someone, and it is rotated. My iphone 3G didn't do this, but that wasn't an HD camera. Also the vids don't do it, just still photos

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Answer 3

w7ox

Level 4

2,407 points

Jul 6, 2010 3:56 PM in response to TechFrenzy

My daughter sent me some by email, iPh4 to iPh4. There were 4 and the last two came thru upside down.

On my MacBook they looked normal. We've not been able to duplicate this.

Phil

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Answer 4

TechFrenzy Author

Level 1

25 points

Jul 6, 2010 4:06 PM in response to w7ox

I'm thinking that just like a digital camera, if you rotate the camera, the photo displays wrong and you must rotate it. A mac may know how to display it, which is why it looks and displays fine on the iphone itself. But windows may not. Not really a huge issue. So for me, when I want to email a photo, I will have to hold the iphone in landscape when snapping pics

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Answer 5

TechFrenzy Author

Level 1

25 points

Jul 6, 2010 4:16 PM in response to w7ox

A good test is to take a photo with the phone upright, email it actual size to a windows user, I'll bet he or she tells you it is rotated. Thats what is happening to me.

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Answer 6

zcuda

Level 1

6 points

Jul 8, 2010 7:32 AM in response to TechFrenzy

my photos all gt turned upside down when i email them also, even ones taken without turnign the camera.

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Answer 7

TechFrenzy Author

Level 1

25 points

Jul 8, 2010 1:51 PM in response to zcuda

I must say it surprised not to see more people chiming in about this. When I had my 3G, I took many photos in portrait (phone held upright), and emailed them to many people. No issues then. Now, every photo I take in portrait, is displayed sideways. It must be rotated 90 degrees. Yet they look proper in the camera roll on the iphone.

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Answer 8

Jul 8, 2010 1:55 PM in response to TechFrenzy

I have the same issue. All photos that I shoot sideways and send to my friend's Blackberry will appear upside down

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Answer 9

Jul 8, 2010 9:27 PM in response to TechFrenzy

I took a photo then sent it to my email account. Shows fine via the iphone but when viewed through outlook it is not right side up..Looks like another software glitch of some sort.

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Answer 10

red555

Level 4

2,581 points

Jul 9, 2010 10:25 AM in response to TechFrenzy

TechFrenzy wrote:
I must say it surprised not to see more people chiming in about this.

I have this with screen snaps on the iphone4. They are 90 degrees out when snapped in landscape mode. Same problem on my ipad.

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Answer 11

jabecker

Level 1

140 points

Jul 9, 2010 10:48 AM in response to TechFrenzy

I took four pictures, one from each of the four rotations of the phone, and emailed them to my gmail account.

In the phone, they all displayed upright.

In gmail in IE, they all displayed upright.

In Outlook, only the pic taken with the phone rotated 90 degrees counter clockwise was upright. The other pictures were displayed with varying rotations.

I think it's an issue with the mail client.

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Answer 12

TechFrenzy Author

Level 1

25 points

Jul 9, 2010 1:53 PM in response to jabecker

The problem is not email at all. Even when I plug my iphone into my pc, and view the images in windows explorer, the pics taken in portrait (phone held vertical) are turned 90 degrees. The pics taken in lansdcape (phone held horizontal) display properly.

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Answer 13

AvgGuy

Level 1

35 points

Jul 9, 2010 2:01 PM in response to TechFrenzy

First time I tried this and yes, my photo got turned 90 degrees when emailed. Pic taken in Portrait orientation. hmmmmm

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Answer 14

Mazarino

Level 1

0 points

Jul 9, 2010 6:22 PM in response to AvgGuy

My hunch is that the new step of asking if you want the photo to be small, medium, large, or original size is somehow the culprit.

I can't prove it, but I'd bet money on it!

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Answer 15

Mazarino

Level 1

0 points

Jul 9, 2010 6:23 PM in response to Mazarino

I have a case open with Apple regarding this issue and received this response:

"I have received word from the Engineers. So, the Engineers they have reviewed all the documentation and the emails and video you sent me and determined that the EXIF data on them (the pictures) is correct. The issue they feel, is not with the photos but rather the viewers of the photos the customer is using. No, they are not meaning you or the friends that are viewing the photos so don't be offended, I know how that sounds. What they are referring to when they say the EXIF data is the data attached to photos that includes information like the orientation, size, origin, camera maker, etc.. Since I am not familiar with 'viewers' or what the viewer is on an iphone I have sent a reply asking for more clarification on this and will contact you as soon as I have more. I apologize I do not know more at this time but I am still working on it. Please hang in there while I attempt to get more information. "

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