6782 Views 5 Replies Latest reply: Aug 9, 2010 2:25 PM by isipio
I can't answer your question other that to suggest the obvious like reset the iPod and restart your computer, then try again. If you are still inside your warranty period you should call Apple and get their advice. If you are outside the 90 day call period but still in the 1 year warranty period, you could purchase the extended warranty to get the free call service for 2 years. BTW, you can purchase the warranty on Amazon at a discount.
Welcome to the discussions,
another thing to try would be deleting the existing backup and try again to backup manually or sync.
But before you try, copy the backup folder to a safe place, in case you'll need it again.
Then delete the backup in iTunes/settings/devices.
Your backup folder is located here:
Windows XP: \Documents and Settings\(username)\Application Data\Apple Computer\MobileSync\Backup\
copied from: http://support.apple.com/kb/HT1766
Ok this work for me I,m using Vista and I can’t backup either
so after 4 days looking around on google and trying everything nothing works then I do the following I went to Computer>local disc (c:)>Program Files>iTunes>iTunes.exe then right click and run iTunes.exe as administrator and that makes the trick for me I hope this help others. =D iphone 4.0.1 itunes 9.2.15 on Vista