10 Replies Latest reply: Aug 29, 2010 2:59 PM by noalias5JHKL
chaotik99 Level 1 Level 1 (0 points)
I am sure this has been asked many times before, but help me please because I just don't get it.

My Iphone 3GS was synched to my macbook itunes but the hard drive in my notebook failed and had to be replaced. So now with my new iphone how do I get those apps which I paid for already? When I hook up my iphone to my macbook to sync the apps, it tells me that all the apps on my new phone (which I have already placed several apps) will be erased and synced to the 3 apps on my macbook in the itunes library.

And when I go into my itunes account it lists all the apps that I have purchased, but they don't appear in the itunes app tab on my macbook, and so they won't sync. So someone in another post said to just download the app again and you won't be charged.... but I had a bad experience with that on my Ipad (downloaded an app right after I got the Ipad--> Ipad crashed (or maybe it was me) and had to restore the Ipad-> had to re-download the app and got charged for it again. Emailed apple and they said too bad but made a one time exception and credited my account. I am afraid that they will definitely not be willing to do this again).

So exactly how does this work?.... I am afraid to try to sync my new phone because it will erase the apps I already loaded and won't re-install apps already purchased.

iphone 4, Mac OS X (10.5.7)
  • Templeton Peck Level 9 Level 9 (59,380 points)
    am afraid to try to sync my new phone because it will erase the apps I already loaded and won't re-install apps already purchased.


    Wrong. They'll sync from the phone to the computer and from the computer to the phone.

    Just plug the phone in and sync.
  • Jane Knox Level 3 Level 3 (690 points)
    the hard drive in my notebook failed and had to be replaced.


    Was the new hard drive set up with a clean install of the OS or restored from a back drive?
  • wjosten Level 10 Level 10 (93,685 points)
    By design, the iphone will sync itunes content with one computer at a time. Any attempt to sync such content with a second computer will result in ALL itunes content being first erased from your phone & then replaced with the content from the second computer. This is a design feature and cannot be overridden. Because you replaced your hard drive, your phone will see your computer as a "new" computer and all itunes content will first be deleted from your phone. The itunes content sync is one way: computer to phone. If you have photos that were synced to your phone or music ripped on your own that were not backed up, you will first have to extract them from your phone using third party software:

    http://www.wideanglesoftware.com/touchcopy/index.php

    Once you've done that, do the following in the order specified:

    1. Disable auto sync when an ipod/iphone is connected under preferences in itunes.
    2. Make sure you have one contact & one event in iCal & Address Book. The entries can be fake, doesn't matter, the important point is that these programs not be empty.
    3. Connect your phone, itunes running, do not sync at this point.
    4. Store>Authorize this computer.
    5. File>Transfer Purchases(To make sure all purchased content on your phone will be in your itunes library).
    6. Right click(Control Click) in the device pane & select reset warnings.
    7. Right click again and select backup.
    8. Right click again & select restore from backup, select the backup you just made. When prompted to create another backup, decline.
    9. This MUST be followed by a sync to restore your itunes content, which you select from the various tabs, You'll get a popup regarding your contacts & calendars asking to merge or replace, select merge.

    That's as good as it gets without a backup of your itunes library.
  • wjosten Level 10 Level 10 (93,685 points)
    Wrong. They'll sync from the phone to the computer and from the computer to the phone.


    FYI: that is not correct, the itunes content sync is ONE WAY: Computer to phone. While you can transfer purchased content on your phone to your itunes library you cannot sync such.
  • chaotik99 Level 1 Level 1 (0 points)
    Thanks.
    I was able to back up the new apps which I had on my new iphone4. But the apps which I had on my old iphone 3GS (and appear in my itunes account) do not show up in the current apps. Is there a way of getting these onto my new phone, or do I just have to repurchase everything?
  • Lawrence Finch Level 7 Level 7 (29,435 points)
    You got a lot of bad advice, but it's too late now for that. However, you can redownload apps without paying for them again, as long as you use the same account you purchased them with the first time. Just "buy" them and you will be told that you already paid for them, do you want to download?

    What you SHOULD have been told is to restore your new HD from your backup. If you don't have a backup before you do anything else get a backup drive so this doesn't happen again.

    Even if you didn't have a backup the RIGHT way to salvage your apps from your phone is:

    1. Install the latest version of iTunes.

    2. Authorize the iTunes to the same account you had previously used.

    3. Connect the phone BUT DO NOT SYNC.

    4. Choose "Transfer Purchases..." from the iTunes File menu.

    You can then sync, and your phone will be erased of content, but the put back by the sync.
  • eaglesflight1258 Level 3 Level 3 (865 points)
    Once apps have been purchased once, they can be downloaded for free on that account at any time. No charge. Just the one-time purchase charge.
  • wjosten Level 10 Level 10 (93,685 points)
    If the apps appear in your itunes library & were purchased using the same itunes account that you are now using, select what apps you want on your iphone 4 under the apps tab in itunes & sync them to your phone. You can re-download purchased apps for free, but this should not be necessary if they are already in your itunes library.
  • JerryWasatch Level 1 Level 1 (0 points)
    I had a similar problem and found your recs very helpful. Thank you very much.
    May I ask a question? Is there a way to upload albums other than the 'Camera Roll' from an Iphone?
    Thank you again,
    Jerry
  • noalias5JHKL Level 1 Level 1 (0 points)
    Does anyone else think this "feature" is terrible? If you get a new computer or want to use two computers then all of you data and apps are automatically deleted? For a computer that prides themselves on ease of use this is horrible. The worst part is the only solution is to use a 3rd party tool before apple automatically deletes everything. My iphone has been great...even good enough to put up with itunes(worst software ever). This makes my decision to go droid pretty simple.