8 Replies Latest reply: Jul 13, 2010 3:56 AM by Hotsouma
Hotsouma Level 1 Level 1
Hi

I use mail for my Gmail account and my University's account. Recently, it's not fetching new mail from both servers. I deleted both accounts and signed in again from the preferences, it works, after a couple of days or so it doesn't fetch again.

Please help.

White MacBook, iPhone 3G, 64GB WiFi iPad, Mac OS X (10.6.3)
Solved by Ernie Stamper on Jul 10, 2010 11:36 AM Solved
Have you not reported the presence of two smtp.gmail.com?

If you have been or are intending to access your Gmail as an IMAP, then remove the account, and add it back again. Before adding it back, remove any SMTP referencing Gmail at Mail Preferences/Accounts/Account Information by clicking on the arrows beside the name of one of the SMTP and choosing Edit Server List. Highlight each that reference Gmail, and remove them. Then allow the setup of the Gmail account to automatically add the smtp.

Ernie
  • Ernie Stamper Level 8 Level 8
    expertise.video
    Video
    Are both accounts IMAP, and if so, is the User IDLE command selected in Mail Preferences/Accounts/Advanced?

    Ernie
  • Hotsouma Level 1 Level 1
    My Gmail account is IMAP, and the IDLE thing is checked.

    The other one is Exchange 2007


    BTW, it's working fine on my iPhone and iPad for both accounts.
  • Ernie Stamper Level 8 Level 8
    expertise.video
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    Are there any symbols beside the inbox of each account (with Inbox expanded to show each one)?

    Click on Window in the menubar and choose Connection Doctor -- what does it report?

    Click on Window again and choose Activity. Watch the Activity monitor while you click to Get Mail.

    Ernie
  • Hotsouma Level 1 Level 1
    The connection doctor strangely shows 4 accounts not 2, the first one and the second one are right, the other two are smtp.gmail.com:MY EMAIL, they all show Connection and login to server succeeded.

    The activity shows:
    Preforming pending operations
    copying message

    Synchronizing with server

    [Gmail] Communicating with server
    Fetching new mail

    Fetching new mail

    but the blue bars on the right are all lagged, they're not moving, and next to them are red circles.
  • Ernie Stamper Level 8 Level 8
    expertise.video
    Video
    Connection Doctor gives reports on both the Incoming and Outgoing(SMTP) for each account. Do you have two Gmail accounts, and is the appended email address different on each?

    Ernie
  • Hotsouma Level 1 Level 1
    No no I have one Gmail account and one college account (Exchange 07).

    What to do?
  • Ernie Stamper Level 8 Level 8
    expertise.video
    Video
    Have you not reported the presence of two smtp.gmail.com?

    If you have been or are intending to access your Gmail as an IMAP, then remove the account, and add it back again. Before adding it back, remove any SMTP referencing Gmail at Mail Preferences/Accounts/Account Information by clicking on the arrows beside the name of one of the SMTP and choosing Edit Server List. Highlight each that reference Gmail, and remove them. Then allow the setup of the Gmail account to automatically add the smtp.

    Ernie
  • Hotsouma Level 1 Level 1
    thank you, this solved the problem.

    I owe you much