4 Replies Latest reply: Sep 17, 2010 3:15 AM by yupsham
JackT2010 Level 1 Level 1

So I woke up yesterday to find my 3GS (with iOS4) was displaying the 'Connect to iTunes' message for no apparent reason. After connecting it to iTunes, a message popped up in iTunes saying I had to enter a password on the iPhone in order to access it, which I couldn't do as the Phone was showing the 'Connect to iTunes' message.

After looking through several Apple help articles I put the iPhone into recovery mode in order to try to restore it. However, every time the progress bar on the iPhone screen hangs just before finishing, and iTunes says there was an error ( *Error 1002* ). I have tried the restore numerous times now with the same results, and have tried all the solutions in this article: http://support.apple.com/kb/ts1275

At the moment I am left with an iPhone that I cannot use, I would be grateful for any suggestions.


iPhone 3GS, iOS 4, Mac OS 10.6.4 Snow Leopard