itunes 9.2 (64 bit) does not run

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Level 1

1 points

itunes 9.2 (64 bit) does not run

All of a sudden my iTunes 9.2 (64 bit) on Windows 7 does not run anymore. Repairing the setup did not help. Removing and re-installing the application helped only 1 time, after that the program again did not run anymore. And during that 1 run it did load my (big) library but could not find any of the songs!

Using Window's system restore (back 3 days) did not solve the problem either.
I had been using iTunes 9.2 for a few weeks without a problem. Why doesnt it suddenly not run anymore? What can I do? Thanks for helping!

Acer Aspire 6935G (Vista) & Aspire 1410 (7), Windows 7

Posted on Jul 9, 2010 12:27 AM

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Answer 1

b noir

Level 9

72,324 points

Jul 9, 2010 2:57 AM in response to WimYogya

All of a sudden my iTunes 9.2 (64 bit) on Windows 7 does not run anymore.

Sorry to hear about the continued troubles, Wim.

Are you getting any error messages when iTunes fails to launch this time? If so, what do they say?

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Answer 2

WimYogya Author

Level 1

1 points

Jul 9, 2010 4:59 AM in response to b noir

No error message at all. No clue either.
A few times the program DID run - after around 20 mins waiting it suddenly appeared...
A few other strange things:
- After double clicking the iTunes icon something DOES start: the task manager shows the iTunes process, sometimes with up to 40-50% of the CPU capacity, sometimes with low memory usage, sometimes higher
- When trying to uninstall iTunes (completely) with Revo Uninstaller: the program does not appear in the REVOapplication list
- When trying to uninstall it through Control Panel I can uninstall it.
- I disabled my iTunes library, to be sure that the trouble has nothing to do with that. Maybe it could be too big (around 40 thousand songs!) or corrupt. But even without a library the startup is not possible - or incidentally taking 20 mins or more.
- I ran Advanced System Care to fix registry problems and defragmenting the systems files - no change.
What can be wrong? And more important: what can be done?

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Answer 3

b noir

Level 9

72,324 points

Jul 9, 2010 2:55 PM in response to WimYogya

Many thanks. That's actually narrowed things down a bit. (Some kinds of absence of information end up being informarion themselves, in context.)

Can you check something for me please? (This isn't going to be a cure in itself, but it can also help narrow down the possibilities further.)

Create a new user account on the PC with full administrative rights. Now log out of your usual account and log into the new account. (Don't use fast user switching to move between accounts.)

Try launching iTunes from inside the new user account. Does it launch (eventually) to a blank library? Or do you get the same sort of symptoms as in the usual account?

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Answer 4

WimYogya Author

Level 1

1 points

Aug 24, 2010 8:36 AM in response to b noir

Hello,

Sincerest apologies for not having replied earlier. The reasons were various, one of them was the main one: I had to reinstall all my programs on my main laptop and then moved my iTunes library from my netbook to that laptop and (with the help of another forum member) cleaned up the complete iTunes library. After that the whole problem described in this thread was gone. Most likely the main cause of the trouble was the fact that the netbook is a lot slower and with smaller memory than the main laptop. No problems anymore. Thanks for helping!

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