iPhone 4 - No Sound, Bad Hardware?

Received my iPhone 4 via FedEx the day before yesterday. Shortly after initial sync, I noticed the phone was complete mute. Volume was up, mute was off. No sounds from speakers at bottom of phone when phone call was received or when music played. Headphones work.
Rebooted, powered off etc... no joy.

Looks like a hardware issue, if I shook or tapped the phone (on the lower right hand side of screen) the speakers would work briefly then cut off. Looks like a bad wiring job. Was hoping to avoid the apple store but will head there for lunch. Anyone else have this problem?

Various, Mac OS X (10.6.4), iPhone 4 32GB Black.

Posted on Jul 9, 2010 5:31 AM

Reply
129 replies

Dec 14, 2011 2:28 PM in response to devin4567

I have an issue where the speaker icon becomes selected during a call and I cannot hear the person i'm dialling, and they cannot hear me.


I think I have worked it out that it only occurs when I plug my phone into my car stereo (through an iPhone cable, not Aux), listen to some music, then disconnect it and try to make an outbound call (even if the call is not immediately after the disconnection).


I'm not 100% sure that it is always the case, but since I started noting when it occurs, it has always been correct.


For the record, I have a Pioneer car stereo.


Does this sound the same for anyone else?


Leon

Dec 28, 2011 1:37 AM in response to devin4567

Had the same over here; sound via earphone was OK, but no sound from speaker. These was no volume slider bar on the screen as well and on touching the vol up/down button no volume indicator on the screen.


My phone just thought it was connected to a doking station. Why? Well, the connector was dirty and a bit humid. Cleaned it with a toothpick and tork paper.


DONE

Jan 1, 2012 9:16 PM in response to devin4567

So I discovered i had the same issue and this may sound stupid but.. if you look in the connector port on the phone itself in my case anyway there was corrosion bewteen two of the pins.. i took a thin needle ( after turning off the phone) and scraped it off as best i could.. now it works again :S I had this happen once before but it was a small metal shaving that was in my pocket from work hope it helps 🙂

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 4 - No Sound, Bad Hardware?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.