Rate Apple customer service for me

Question

Level 1

5 points

Rate Apple customer service for me

I'm a new user and finding Apple customer service very un-responsive to resolving a problem I had with an unrecognized charge to my account. Account has been disabled and I have no access while they "investigate." I have given new credit card but that isn't speeding things up. All for a $1.29 charge! I'm not impressed but stuck with them if I want to keep my iPhone! In general, is there usually satisfaction with Apple? Or is there general dissatisfaction with their customer svc responses?

Inspiron 1525, iOS 4

Posted on Jul 9, 2010 8:22 AM

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Answer 1

Chris CA

Level 10

82,513 points

Jul 9, 2010 8:59 AM in response to HoneyBell

Apple has been rated #1 in customer service for a few years now.
With millions of iTunes customers, ther are bound to be some that have issues.

Usually they are pretty good about getting things sorted out. Respond to the previous email you received and give it 48 hours for a response.

problem I had with an unrecognized charge to my account.

You did call/write your CC company and dispute this charge, correct?

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