Cannot install iTunes

Question

Cannot install iTunes

I am trying to install iTunes on my new laptop with Windows 7 and I keep getting this message:
"Error writing to file: C:\Program Files(x86)\iTunes\Mozilla Plugins\npitunes.dll. Verify that you have access to that directory."
I went to that folder and it is empty, I am logged in as an Administrator, I right clicked the download icon and ran it as an administrator, and I am using the 64-bit version because the 32 would not even begin to install. I am usually good with computers but I just don't have any clue what this means or how to fix it. I just was iTunes. Please help. Thanks

Dell Latitude E6410, Windows 7

Posted on Jul 9, 2010 5:14 PM

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Answer 1

b noir

Level 9

72,324 points

Jul 9, 2010 6:59 PM in response to portcharles19

"Error writing to file: C:\Program Files(x86)\iTunes\Mozilla Plugins\npitunes.dll. Verify that you have access to that directory."
I went to that folder and it is empty

That one can indicate that the directory in question is damaged, although plausibly your user account may have lost permissions on it.

Better check permissions on it first, I guess. Right-click the \Mozilla Plugins\ directory and select "Properties". Go into the "Security" tab and select the name of your user account. Do you have full control on the directory?

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Answer 2

Jul 12, 2010 11:45 AM in response to b noir

Yes. Full Acces is checked under Administrator and I made the "User" have full access to see if that would work but it did not.

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Answer 3

b noir

Level 9

72,324 points

Jul 12, 2010 1:16 PM in response to portcharles19

Okay. In that case we'll try something a bit different.

Navigate to your C:\Program Files(x86)\iTunes\ directory, and rename the Mozilla Plugins directory *Mozilla PluginsOLD.*

Try another iTunes install. Does it go in properly this time?

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Answer 4

Jul 12, 2010 9:00 PM in response to b noir

I renamed the folder as you said and this is the message I got: "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2381."

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Answer 5

b noir

Level 9

72,324 points

Jul 12, 2010 9:29 PM in response to portcharles19

Good lord. That's a rare one. The 2381 is suggesting permissions trouble rather than damage ... but the account that has lost permissions is generally the SYSTEM account rather than your user account or the administrators group.

No indication at all as to which directory is being complained about? (There's a shotgun approach we can take to getting SYSTEM permissions back, but I try to do things a bit more delicately if at all possible.)

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Answer 6

Jul 23, 2010 2:16 PM in response to b noir

I went looking and found that even though I have full control over the files in the folder "Program Files (x86)" I don't have full access to the folder itself. I tried to edit the permissions but it will not allow me to click on anything.
Does that help?

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