Wrong gift card purchasing

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Level 1

8 points

Wrong gift card purchasing

I had purchased an app store gift card to on December 7. I would like to refund it as I purchased it's wrongly. It was supposed to be the iTunes one, not the App store. In Thai website, there is not much details about the different of these two since I searched for gift card and it showed up for the App store gift card which is the same name as application. I intentionally want to give the card for purchasing an application. My girlfriend, the one who received, also confirms that she didn't want this gift card instead of application. The reason why I didn't buy her apps directly is because I have no Apple devices and know not much about these things.

I really hope that you understand and could refund me the money, so I can give the right need to my beloved one.

Really in trouble with this topic to two days already. Wanted it to be my anniversary surprised gift. Please help.

Posted on Dec 8, 2018 9:41 PM

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Answer 1

Best reply

King_Penguin

Level 10

334,138 points

Dec 9, 2018 12:51 AM in response to jeelom

What type of card is it : What type of gift card do I have? - Apple Support ? iTunes gift cards and App Store gift cards are basically the same thing, both can be redeemed onto an iTunes account and will be used wherever you use that iTunes account (iTunes, App Store, Bookstore, Mac App Store). Or is it an Apple Store gift card (which can only be used in Apple shops and their online store) ?

And we are fellow users on these user forums, nobody on here can refund you. (And if you did buy the wrong card, and assuming you bought it from Apple, they are unlikely to refund you, the most they are possibly able to is credit an iTunes account with the card's value.).

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Answer 2

jeelom Author

Level 1

8 points

Dec 9, 2018 1:50 AM in response to King_Penguin

Thank you so much for your kindness. Yes, I did buy the Apple store one. I basically have no idea the differences of Apple store gift card and app store gift card since I haven't use Apple devices for a long time abd the name does sound similar.

Anyway, I cannot contact anyone who can help me out with this. When I contacted to the iTunes support, they give me this link to ask the Apple Store guys instead. So I really have no idea where should I report this. I have been trying since the day that I wrongly purchased.. it should be a perfect anniversary gift..

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