BestBuy refused to change my iPhone 7 battery. What now?

So I decided, with my battery capacity at 87%, to take advantage of the $29 battery replacement offer from Apple. I tried to schedule an appointment at my local Apple Store for a Saturday when I was free, but there were no openings for several days. So I got an appointment at Best Buy. I have read on numerous sites that Apple was allowing people to buy new batteries even when their phones had peak capacities over 80%, but Best Buy refused to change my battery. They said that they were not allowed to break that under 80% rule. I tried explaining that Apple itself is authorizing replacements for anyone who wants to have it done, and that I understood that it would not be covered by AppleCare, but the guy still said no. Do I have any recourse? Am I wrong about Apple's offer to replace ANY battery at a customer's request? Are Apple Authorized Repair Centers held to a different standard than Apple Stores? I was pretty annoyed, as I took a couple hours out of a busy schedule to have this done, and now I am not sure, even if I was right and can still get a new battery, if I can get it done before December 31, when the offer expires. Any thoughts?

Posted on Dec 9, 2018 4:10 AM

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Dec 9, 2018 4:44 AM in response to Chris Meyer1

I also had Best Buy refuse to replace my iPhone 7 battery (for the $29 fee) because they said it did not fail the diagnostics. Two service representatives stated they had no control over the issue as it was Apple policy. I suspect Best Buy cannot make enough money replacing the battery for that fee. However, that should be stated on the Apple website when making an appointment for battery replacement.

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BestBuy refused to change my iPhone 7 battery. What now?

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