Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Remote Management

Hi, I have a question. So I have factory restored my MacBook Pro. Then after that I came across this screen saying “Remote management enables the administrator of “Google LLC”. I clicked continue and this window pops up with this google login screen, so I tried my google account but nothing is working. It kept saying “Unknown error occurred while logging in” Now I cannot get pass this screen at all. How do I resolve this issue? How do I get passed this so I can continue setting up my Mac. I don’t know how this happen. Just to clarify, this is my MacBook and it is not stolen at all. It was my brothers but he had gave it to me as a gift. He had purchased it from an apple store. Thank you.

MacBook

Posted on Dec 9, 2018 10:12 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 6, 2019 12:57 PM

You can give us any review you like. We are not Apple we are users like you. If anyone here knew the issue they would have posted with suggestions. If you want to contact Apple please do so. Contact - How to Contact Us - Apple

I would have contacted Apple immediately if that happened to me on a computer I purchased from Apple. Apple's refurbished computers come with a warranty and phone support, I suggest you take advantage of these.

2 replies
Sort By: 
Question marked as Top-ranking reply

Jan 6, 2019 12:57 PM in response to rogelio221

You can give us any review you like. We are not Apple we are users like you. If anyone here knew the issue they would have posted with suggestions. If you want to contact Apple please do so. Contact - How to Contact Us - Apple

I would have contacted Apple immediately if that happened to me on a computer I purchased from Apple. Apple's refurbished computers come with a warranty and phone support, I suggest you take advantage of these.

Reply

Remote Management

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.