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My ipad is approx. 4 years old and is currently running on IOS 9 it is very slow but when I go to download a new software update there is none available. My ipad appears to check for an update for about 2 hour before switching itself off. Does anyone know what I can do?
Good morning hazel150!
I see that you're having some trouble with your iPad shutting down unexpectedly, as well as updating it. I'd like to help out.
When the iPad shuts down, do you receive any temperature warnings on the screen? Learn about the operating temperatures and temperature management of your iPad in the following support article: Keeping iPhone, iPad, and iPod touch within acceptable operating temperatures - Apple Support
For updating, depending on your iPad model, 9.3.5 may be the highest iOS version it can update to. These models include the iPad 2, iPad mini, and iPad (3rd generation). You can see which version you have using these steps: Identify your iPad model - Apple Support
You can also update using iTunes on a computer. Scroll halfway down the page to "Update your device using iTunes": Update your iPhone, iPad, or iPod touch - Apple Support
Cheers!
Good morning hazel150!
I see that you're having some trouble with your iPad shutting down unexpectedly, as well as updating it. I'd like to help out.
When the iPad shuts down, do you receive any temperature warnings on the screen? Learn about the operating temperatures and temperature management of your iPad in the following support article: Keeping iPhone, iPad, and iPod touch within acceptable operating temperatures - Apple Support
For updating, depending on your iPad model, 9.3.5 may be the highest iOS version it can update to. These models include the iPad 2, iPad mini, and iPad (3rd generation). You can see which version you have using these steps: Identify your iPad model - Apple Support
You can also update using iTunes on a computer. Scroll halfway down the page to "Update your device using iTunes": Update your iPhone, iPad, or iPod touch - Apple Support
Cheers!
If your iPad is “stuck” on iOS 9.3.5, it is possible you have an older iPad 2, 3 or 1st gen iPad Mini that cannot be upgraded beyond iOS 9.3.5.
These older iDevices are actually 6 and 7 year old iDevices.
The internal hardware in these older iPads is too old and underpowered to sufficiently run newer iOS versions.
Also, if your iPad is slow,
Tap on the link below to my iDevice/iOS performance/optimisation user tips link.
Slow iPad on iOS 9, 10 or 11! - Apple Community
Try all of these tips and leave each tip active together. Do not simply try every tip individually, expecting just one tip to be a performance “cure all”.
Many of these tips are designed to work together to help improve overall iOS/iDevice performance.
Good Luck!
Thank you
IPAD
